Onsite Resident Experience Manager

Grainger plc; West of England; On-site; GBP 45,000 - 60,000; Full time

Job summary

Grainger plc is seeking a Resident Services Manager to lead on-site resident operations across our UK communities. You will oversee front-line services, reception, and the overall resident experience, ensuring the Grainger standards are delivered with efficiency and care.

You will coordinate the resident services team, respond to feedback, and drive improvements to service quality while managing move-in/out processes and related activities across sites.

Qualifications

• Experience in resident services or front-line customer service preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and teams on-site.

Responsibilities

• Coordinate and manage the on-site resident services team and reception.
• Monitor service standards and implement improvements based on feedback.
• Address resident concerns promptly to maintain high satisfaction.
• Oversee move-in/out processes and related service streams.

Job description

Grainger plc is seeking a Resident Services Manager to lead on-site resident operations across our UK communities. You will oversee front-line services, reception, and the overall resident experience, ensuring the Grainger standards are delivered with efficiency and care.

You will coordinate the resident services team, respond to feedback, and drive improvements to service quality while managing move-in/out processes and related activities across sites.