Onsite Learning & Onboarding Specialist – Military Programs

Pearson; United Kingdom; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive benefits package

Professional development opportunities

Career progression opportunities

Job summary

Pearson TQ is recruiting an Advanced Associate, Learning and Development to support learner onboarding, enrolment activity and accurate record-keeping across apprenticeship programmes. The role is based onsite at MoD Southwick Park and involves coordinating inductions, managing learner documentation and delivering presentations to groups of learners.

You will work closely with Pearson TQ colleagues and external stakeholders to provide an excellent learner experience from enrolment through to

Qualifications

• Experience in administration, customer service or office support environments.
• Strong attention to detail and accuracy.
• Experience using Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Full UK driving licence and willingness to travel occasionally.
• Ability to deliver excellent customer service and build positive relationships.
• Strong organisational and time management skills.
• Ability to manage confidential information professionally.

Responsibilities

• Support learner enrolment, induction and onboarding activities across apprenticeship and training programmes.
• Maintain accurate learner records, files and programme documentation.
• Create and update training plans, learner documentation and individual learning records.
• Support learner reviews, progress monitoring and programme administration.
• Deliver learner inductions and facilitate presentations to groups of learners.
• Explain programme requirements, learner expectations and available qualifications.
• Respond to learner, tutor and stakeholder enquiries in a professional and timely manner.
• Ensure learner documentation is completed accurately and in line with funding and compliance requirements.
• Support absence management, withdrawals and learner record updates.
• Process and maintain certification, qualification and recognition of prior learning documentation.
• Maintain databases, learner systems and internal records with a high degree of accuracy.
• Support audit readiness through effective document management and record keeping.
• Collaborate with colleagues across Pearson TQ and external stakeholders to ensure an outstanding learner experience.
• Travel to learner locations when required to support enrolments and induction delivery.
• Provide administrative support across the wider team as required.

Skills

Administration

Customer service

Attention to detail

Record management

Microsoft Office

Communication

Organisational skills

Travel willingness

Presentation delivery

Team collaboration

Job description

Pearson TQ is recruiting an Advanced Associate, Learning and Development to support learner onboarding, enrolment activity and accurate record-keeping across apprenticeship programmes. The role is based onsite at MoD Southwick Park and involves coordinating inductions, managing learner documentation and delivering presentations to groups of learners.

You will work closely with Pearson TQ colleagues and external stakeholders to provide an excellent learner experience from enrolment through to