Onsite Learner Onboarding & Admin Specialist

Pearson; United Kingdom; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Training & development

Competitive benefits

On-site role

Job summary

Pearson TQ is seeking an Advanced Associate, Administrative Support to join the Initial Assessment team at the Defence School of Transport, Leconfield. You will onboard learners, manage enrolments, and maintain accurate records, delivering a high-quality learner experience.

You will support inductions, deliver presentations, and liaise with learners, tutors and stakeholders across multiple military sites, with travel as needed to Brize Norton, Shrivenham, Worthy Down and Marchwood.

Qualifications

• Experience in administrative, customer service or office support environments.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office applications.
• Ability to manage confidential information professionally.

Responsibilities

• Support learner enrolment, induction and onboarding activities across apprenticeship and training programmes.
• Maintain accurate learner records, files and programme documentation.
• Create and update training plans, learner documentation and individual learning records.
• Support learner reviews, progress monitoring and programme administration.
• Deliver learner inductions and facilitate presentations to groups of learners.
• Explain programme requirements, learner expectations and available qualifications.
• Respond to learner, tutor and stakeholder enquiries in a professional and timely manner.
• Ensure learner documentation is completed accurately and in line with funding and compliance requirements.
• Travel to learner locations when required to support enrolments and induction delivery.

Skills

Admin experience

MS Office (Word, Excel, Outlook)

Attention to detail

Communication skills

Customer service

Organisational skills

Tools

Microsoft Office

Learner management systems

Job description

Pearson TQ is seeking an Advanced Associate, Administrative Support to join the Initial Assessment team at the Defence School of Transport, Leconfield. You will onboard learners, manage enrolments, and maintain accurate records, delivering a high-quality learner experience.

You will support inductions, deliver presentations, and liaise with learners, tutors and stakeholders across multiple military sites, with travel as needed to Brize Norton, Shrivenham, Worthy Down and Marchwood.