Onsite IT Technician – Desk-Side Support

Hitachi Automotive Systems Americas, Inc.; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Job summary

HITACHI ENERGY UK LIMITED is seeking an OSS Technician in Birmingham to provide desk-side IT support for everyday IT issues, ensuring devices are ready-to-use and users receive practical guidance. The role involves collaboration with IT teams, stock management, and on-site support across meeting spaces and collaboration zones.

The ideal candidate will have formal IT qualifications or an apprenticeship, strong communication skills, and the ability to work independently in a fast-paced

Qualifications

• Formal IT qualification from university or college, or an IT apprenticeship.
• Excellent communication skills, with ability to interact with business and technical audiences in English.
• Self‑driven and capable of working independently.
• Strong problem-solving and proactive mindset in IT support tasks.

Responsibilities

• Diagnoses and resolves IT-related issues effectively and efficiently.
• Ensures devices are delivered in a ‘ready-to-use’ condition for IT users.
• Provides ad-hoc training to users on common IT issues.
• Manages the physical stock of devices and updates in the CMDB.
• Conducts regular inventory checks for relevant hardware.
• Coordinates logistics to transport and relocate devices between locations.
• Handles warranty cases with OEM vendors.
• Supports end users and ensures IT equipment and software function in meeting rooms and collaboration areas.
• Performs routine checks of computer rooms (temperature, air conditioning, cabling).
• Follows OSS governance, Runbook, SOPs and knowledge articles.

Skills

Communication skills

Self-motivated

English proficiency

Problem solving

Education

Formal IT qualification or IT apprenticeship

Tools

CMDB tools

Desk-side support tools

Job description

HITACHI ENERGY UK LIMITED is seeking an OSS Technician in Birmingham to provide desk-side IT support for everyday IT issues, ensuring devices are ready-to-use and users receive practical guidance. The role involves collaboration with IT teams, stock management, and on-site support across meeting spaces and collaboration zones.

The ideal candidate will have formal IT qualifications or an apprenticeship, strong communication skills, and the ability to work independently in a fast-paced