Onsite IT Systems Engineer — 2nd Line Support

CDW group; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

CDW in City of London is seeking a seasoned 2nd line IT Support professional to deliver high‑quality incident resolution and production support across a complex technology estate. This hands‑on role ensures system availability, monitors batch processes, and supports critical financial platforms, with shift-based, out‑of‑hours coverage between 7am and 7pm.

You will log incidents, manage service requests to SLA, collaborate with IT teams and vendors, and drive continuous improvement and knowledge

Qualifications

• Degree or hands-on experience in IT support.
• Familiarity with ITIL processes is beneficial.
• Experience in a 2nd line support environment essential.

Responsibilities

• Provide 2nd line support across end user services, infrastructure and applications.
• Log, categorize and resolve incidents within SLA.
• Own incidents through to resolution including investigation and escalation.
• Monitor alerts and proactive system health to minimise business impact.

Skills

Windows OS

Active Directory

Azure

Microsoft 365

ITIL familiarity

Incident management

Education

Degree in IT or related

Tools

Ticketing system

Monitoring tools

Job description

CDW in City of London is seeking a seasoned 2nd line IT Support professional to deliver high‑quality incident resolution and production support across a complex technology estate. This hands‑on role ensures system availability, monitors batch processes, and supports critical financial platforms, with shift-based, out‑of‑hours coverage between 7am and 7pm.

You will log incidents, manage service requests to SLA, collaborate with IT teams and vendors, and drive continuous improvement and knowledge