Onsite IT Support Tech — Windows/AD/365 | Nonprofit Impact

Maryland Brand; Exton; On-site; GBP 31,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Tuition Reimbursement

Job summary

Chimes is seeking a full-time Technical Support specialist to provide help desk support onsite in Exton, PA. The role covers end-user hardware, software, and connectivity, with duties including AD and Office 365 administration, system imaging and deployment, and ticketed work log maintenance.

You'll train users as needed, participate in ongoing staff development, and collaborate across teams while upholding organizational standards. Schedule is Monday–Friday, 7:30am–4:00pm, onsite.

Qualifications

• 1-2 years of experience in a technical support or similar role.
• Proficiency in Windows 10/11 administration, AD management, and Office 365 user administration.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) are recommended but not required.

Responsibilities

• Respond promptly, professionally, and proactively to incoming service requests.
• Deliver help desk support for end-user hardware, software, and connectivity.
• Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
• Record all work and communication in the ticketing system for accurate tracking and reporting.
• Conduct user training as needed to enhance understanding and usage of IT systems and tools.

Skills

End-user support

Troubleshooting

Communication

Time management

Tools

Windows 10/11 administration

Active Directory

Office 365

Job description

Chimes is seeking a full-time Technical Support specialist to provide help desk support onsite in Exton, PA. The role covers end-user hardware, software, and connectivity, with duties including AD and Office 365 administration, system imaging and deployment, and ticketed work log maintenance.

You'll train users as needed, participate in ongoing staff development, and collaborate across teams while upholding organizational standards. Schedule is Monday–Friday, 7:30am–4:00pm, onsite.