IT Support Specialist - Onsite

Maryland Brand; Exton; On-site; GBP 31,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Tuition Reimbursement

Job summary

Chimes is seeking a full-time Technical Support specialist to provide help desk support onsite in Exton, PA. The role covers end-user hardware, software, and connectivity, with duties including AD and Office 365 administration, system imaging and deployment, and ticketed work log maintenance.

You'll train users as needed, participate in ongoing staff development, and collaborate across teams while upholding organizational standards. Schedule is Monday–Friday, 7:30am–4:00pm, onsite.

Qualifications

• 1-2 years of experience in a technical support or similar role.
• Proficiency in Windows 10/11 administration, AD management, and Office 365 user administration.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) are recommended but not required.

Responsibilities

• Respond promptly, professionally, and proactively to incoming service requests.
• Deliver help desk support for end-user hardware, software, and connectivity.
• Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
• Record all work and communication in the ticketing system for accurate tracking and reporting.
• Conduct user training as needed to enhance understanding and usage of IT systems and tools.

Skills

End-user support

Troubleshooting

Communication

Time management

Tools

Windows 10/11 administration

Active Directory

Office 365

Job description

Schedule: Monday - Friday 7:30am-4:00pm - Onsite

Location: Exton, PA

Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.

PRIMARY RESPONSIBILITIES:

• Technical Support:
• Respond promptly, professionally, and proactively to incoming service requests.
• Deliver help desk support for end-user hardware, software, and connectivity.
• Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
• Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
• Record all work and communication in the ticketing system for accurate tracking and reporting.
• Training and Development:
• Conduct user training as needed to enhance understanding and usage of IT systems and tools.
• Professional Responsibilities:
• Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
• Participate in in-service training, staff meetings, and other professional development opportunities.
• Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
• Organizational Values and Additional Duties:
• Serve as a positive role model for colleagues and individuals served.
• Adhere to organizational policies and procedures while promoting professionalism.
• Perform other duties, responsibilities, and special projects as assigned.

QUALIFICATIONS:

Knowledge and Skills:

• Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
• Experience troubleshooting and supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.

Experience:

• 1-2 years of experience in a technical support or similar role.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.

What's in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through "Tickets at Work"
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.