Onsite IT Support Engineer - Windows & Microsoft 365 Expert

VIQU Limited; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Job summary

VIQU Limited is seeking an experienced IT Support Engineer for a 12-month contract in Cambridge. You will provide hands-on support for Windows, Microsoft 365, and endpoint management, while ensuring high-quality customer service and rapid incident resolution.

The role involves managing endpoints with Intune and SCCM/MECM, patching, device lifecycle management, and close collaboration with IT and security teams. Onsite, five days a week in Cambridge.

Qualifications

• Experience providing IT support in Windows environments.
• Hands-on administration of Microsoft 365 and endpoint management tools.
• Experience with Intune and SCCM/MECM for device management.
• Strong Active Directory and Group Policy knowledge.
• Familiarity with ITIL/service desk processes and SLAs.
• Excellent customer service and communication skills.
• Strong troubleshooting and time-management abilities.

Responsibilities

• Provide technical support for Windows, hardware, software and peripherals.
• Manage endpoints using Microsoft Intune and SCCM/MECM.
• Install, configure and maintain operating systems and apps.
• Handle patching, updates and device lifecycle management.
• Assist with deployments, hardware refreshes and equipment moves.
• Troubleshoot connectivity with networking and IT teams as needed.
• Log incidents and service requests per SLAs.
• Support asset management and CMDB accuracy.
• Contribute to IT projects and stakeholder coordination.

Skills

Windows 10/11

Microsoft 365

Intune

SCCM/MECM

Endpoint management

Active Directory

Group Policy

ITIL

Service desk

Customer service

Troubleshooting

Time management

Lab IT skills

Job description

VIQU Limited is seeking an experienced IT Support Engineer for a 12-month contract in Cambridge. You will provide hands-on support for Windows, Microsoft 365, and endpoint management, while ensuring high-quality customer service and rapid incident resolution.

The role involves managing endpoints with Intune and SCCM/MECM, patching, device lifecycle management, and close collaboration with IT and security teams. Onsite, five days a week in Cambridge.