IT Support Engineer

VIQU Limited; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Job summary

VIQU Limited is seeking an experienced IT Support Engineer for a 12-month contract in Cambridge. You will provide hands-on support for Windows, Microsoft 365, and endpoint management, while ensuring high-quality customer service and rapid incident resolution.

The role involves managing endpoints with Intune and SCCM/MECM, patching, device lifecycle management, and close collaboration with IT and security teams. Onsite, five days a week in Cambridge.

Qualifications

• Experience providing IT support in Windows environments.
• Hands-on administration of Microsoft 365 and endpoint management tools.
• Experience with Intune and SCCM/MECM for device management.
• Strong Active Directory and Group Policy knowledge.
• Familiarity with ITIL/service desk processes and SLAs.
• Excellent customer service and communication skills.
• Strong troubleshooting and time-management abilities.

Responsibilities

• Provide technical support for Windows, hardware, software and peripherals.
• Manage endpoints using Microsoft Intune and SCCM/MECM.
• Install, configure and maintain operating systems and apps.
• Handle patching, updates and device lifecycle management.
• Assist with deployments, hardware refreshes and equipment moves.
• Troubleshoot connectivity with networking and IT teams as needed.
• Log incidents and service requests per SLAs.
• Support asset management and CMDB accuracy.
• Contribute to IT projects and stakeholder coordination.

Skills

Windows 10/11

Microsoft 365

Intune

SCCM/MECM

Endpoint management

Active Directory

Group Policy

ITIL

Service desk

Customer service

Troubleshooting

Time management

Lab IT skills

Job description

IT Support Engineer - 12-month contract - Cambridge

My Customer is looking for an experienced IT Support Engineer with strong knowledge of Windows, Microsoft 365 and Endpoint Management. The successful candidate will be hands-on, customer-focused and confident troubleshooting complex technical issues.

Skills required from the IT Support Engineer:

• Strong Windows 10/11 support experience.
• Strong Microsoft 365 experience.
• Hands-on experience with Microsoft Intune and SCCM/MECM.
• Strong endpoint management and software deployment experience.
• Hardware, desktop and peripheral troubleshooting.
• Active Directory / Group Policy experience.
• Experience working within an ITIL/service desk environment.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving ability.
• Excellent prioritisation and time-management skills.
• Lab IT skills would be benefical

Key Responsibilities of the IT Support Engineer:

• Provide technical support and troubleshooting for Windows, hardware, software and peripherals.
• Support and manage endpoints using Microsoft Intune and SCCM/MECM.
• Install, configure and maintain operating systems and software applications.
• Manage patching, software updates and device lifecycle management.
• Support hardware refreshes, new device deployments and equipment moves/adds/changes.
• Troubleshoot connectivity issues and work with Networking, Security and other IT teams where required.
• Manage incidents and service requests in line with agreed SLAs.
• Assist with asset management, inventory and CMDB accuracy.
• Support wider IT projects and technology initiatives.
• Work closely with users, IT teams, vendors and stakeholders to resolve technical issues.

The IT Support Engineer is required to be onsite, 5 days a week in Cambridge.