Onsite IT Support Engineer — Travel to Client Sites

Emplyfy; East Oakley; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Our client is an established international high-tech organisation providing technical support and hands-on service at customer locations. The role involves owning customer queries, traveling to sites, managing service tickets and maintaining clear records to meet SLAs.

We are seeking a candidate with 5+ years IT experience, strong troubleshooting ability, and hands-on knowledge of Microsoft 365, Azure, Windows Server, and networking principles.

Qualifications

• 5+ years IT experience and comfortable across a broad technical environment.
• Cyber Essentials and GDPR security standards experience (hands-on).
• Microsoft 365 (Email, SharePoint, Teams, OneDrive) experience.
• Windows Server 2016, 2019, 2022 and Group Policy familiarity.
• Azure administration and implementation experience.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Problem solving

Travel to site

Tools

Microsoft 365

Intune

Azure

RMM

Windows Server

Job description

Our client is an established international high-tech organisation providing technical support and hands-on service at customer locations. The role involves owning customer queries, traveling to sites, managing service tickets and maintaining clear records to meet SLAs.

We are seeking a candidate with 5+ years IT experience, strong troubleshooting ability, and hands-on knowledge of Microsoft 365, Azure, Windows Server, and networking principles.