Onsite IT Support Analyst – Service Desk

Skillframe Ltd; Royal Borough of Kingston upon Thames; On-site; GBP 28,000 - 35,000; Full time

Job summary

Skillframe Ltd in Surbiton is seeking an IT Service Desk Analyst to join an onsite team. The role blends remote and desk-side support within a small IT group, providing user assistance and incident handling.

You will gain training on internal systems while contributing to compliance, documentation and system rollouts, with Monday to Friday on-site hours and a permanent full-time contract.

Qualifications

• Confidence troubleshooting computers, user accounts and connectivity.
• Ability to record issues clearly, work through problems methodically, keep users informed and escalat
• Security-conscious approach and willingness to follow established patching, antivirus and secure-device processes.
• Professional, helpful and customer-focused approach with clear written and verbal communication.
• Organised, reliable and attentive to detail, with sound judgement, confidentiality and a willingness to learn and take ownership.
• Ability to work on site Monday to Friday.

Responsibilities

• Provide user support by telephone, email, remote tools and in person.
• Log, diagnose, resolve and update incidents and service requests, keeping users informed and escalating when required
• Troubleshoot Microsoft 365, hardware, software, printing, Wi-Fi, VPN, access and connectivity issues
• Build, configure, deploy and support laptops, desktops, mobile devices, peripherals.
• Install approved software and support patching, security configuration, compliance checks and remediation.
• Support authorised account, password, MFA and access changes using approved tools.
• Prepare accounts and equipment for joiners, movers and leavers, maintain records
• Maintain audit-ready records and support compliance evidence, audits, vulnerability remediation and security-incident actions.
• Support projects and system rollouts, liaise with approved suppliers and provide diagnostics through to resolution.

Skills

Troubleshooting

Issue recording

Security-conscious

Customer-focused

Organised

On-site work

Tools

Windows 11

Outlook

Teams

OneDrive

Sophos

VPNs

Job description

Skillframe Ltd in Surbiton is seeking an IT Service Desk Analyst to join an onsite team. The role blends remote and desk-side support within a small IT group, providing user assistance and incident handling.

You will gain training on internal systems while contributing to compliance, documentation and system rollouts, with Monday to Friday on-site hours and a permanent full-time contract.