Onsite IT Support Analyst

The Channel Recruiter; South Mimms; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private Healthcare

Pension

Holiday entitlement 25-30 days

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Referral program

Job summary

The Channel Recruiter is seeking an Onsite Support Analyst in South Mimms to deliver hands-on IT support at the desktop level. You will resolve hardware, software and connectivity issues while maintaining high customer service standards.

The role emphasizes strong ticketing discipline and close collaboration with wider IT teams. Ideal candidates will have proven deskside/onsite support experience, with Windows 10/11, Microsoft 365, Active Directory and cloud tools like Intune/Autopilot.

Qualifications

• Experience in IT Support, Deskside or Onsite Support.
• Strong knowledge of Windows 10/11, Microsoft 365, AD/Azure AD.
• Experience with Intune/Autopilot and ticketing tools.

Responsibilities

• Provide onsite support for desktops, laptops, printers and peripherals.
• Diagnose and resolve hardware, software and connectivity issues.
• Manage incidents and requests through to resolution per SLAs.
• Support Microsoft 365, Windows 10/11, AD, Azure AD, Intune and Autopilot.
• Escalate complex incidents and work with wider technical teams.
• Maintain asset records, documentation and knowledge articles.
• Support meeting room tech and AV equipment.
• Deliver excellent on-site IT customer service.

Skills

Windows 10/11

Microsoft 365

Active Directory

Azure AD

Intune/Autopilot

ServiceNow

Tickets & SLAs

Troubleshooting

Communication

BPSS clearance

Job description

Job title: Onsite Support Analyst

Location: South Mimms

Full time

Salary: £30,000 - £35,000 per annum

Benefits

• Private Healthcare
• Pension
• 25 days holiday rising to 30 over 5 years
• Group Life Insurance
• Income Protection
• Gym Discounts
• Employee of the Quarter
• Employee Referral program and many more

Are you an experienced IT Support professional looking for a flexible, part-time opportunity?

We're recruiting for an Onsite Support Analyst to provide hands-on technical support in South Mimms. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.

What You'll Be Doing

• Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
• Diagnosing and resolving hardware, software and connectivity issues.
• Managing incidents and service requests through to resolution in line with SLAs and KPIs.
• Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
• Escalating complex incidents where required and working closely with wider technical teams.
• Maintaining asset records, support documentation and knowledge base articles.
• Supporting meeting room technology, collaboration tools and AV equipment.
• Delivering an outstanding customer experience and acting as a trusted onsite IT contact.

What We're Looking For

Essential

• Experience in an IT Support, Deskside Support or Onsite Support role.
• Knowledge of:
  • Windows 10 & 11
  • Microsoft 365
  • Active Directory
  • Azure AD
  • Intune & Autopilot
  • ServiceNow or similar ticketing tools
• Experience managing support tickets and working to SLAs.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to obtain BPSS and Enhanced DBS clearance.

Desirable

• ITIL knowledge or certification.
• Microsoft certifications.
• Experience supporting Microsoft Surface Hub and AV technologies.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.

Keywords: Onsite Support Engineer, Deskside Support Engineer, End user support engineer, 2nd line support engineer, technical support engineer, onsite support analyst