Onsite IT Field Services Team Lead (Hands-on)

Stefanini EMEA; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and benefits

AFB bonus

Private health scheme includingPrivate

Dental

Optical and Holiday Travel

Extra vacation days

Training programs

Personalized career path

Exposure to an international环境

Job summary

Stefanini EMEA is seeking a Hands-on Team Leader for our deskside IT support team. You will lead a group of technicians, perform hands-on duties, and ensure premium service delivery across client sites.

The role combines leadership with technical work, requiring strong communication, problem solving, and the ability to manage SLAs and client expectations. This position offers a permanent contract and an onsite work setup across our client locations in the region.

Qualifications

• Minimum of 5 years in relevant industry.
• Excellent troubleshooting capability.
• Able to work in a team and independently.
• Strong communication skills with non-technical audiences.
• Willingness to travel locally to support other sites.

Responsibilities

• Day to day operations of the Field Services Team.
• Create a cohesive team environment through consistent management.
• Coach and counsel direct reports; conduct performance evaluations and mentoring.
• Write employee performance evaluations and merit reviews; update journals daily.
• Perform root cause analysis to improve efficiencies.
• Ensure reports meet goals and follow processes.
• Coordinate with Project and Senior Management for SLAs and long-term strategy.
• Coordinate ad-hoc client project work and dispatches between clients and Stefanini subcontractors.
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents.

Skills

Customer service

Team leadership

Troubleshooting

Communication

Travel locally

ITIL awareness

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

Stefanini EMEA is seeking a Hands-on Team Leader for our deskside IT support team. You will lead a group of technicians, perform hands-on duties, and ensure premium service delivery across client sites.

The role combines leadership with technical work, requiring strong communication, problem solving, and the ability to manage SLAs and client expectations. This position offers a permanent contract and an onsite work setup across our client locations in the region.