Onsite IT Field Engineer — Troubleshooter & Support Pro

ITC Service Ltd; Hebburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company is seeking a Field Engineer to ensure exceptional customer service through onsite support and technical assistance. Responsibilities include resolving customer issues, installing IT equipment, and maintaining client relationships. Candidates should have experience in technical support and relevant IT certifications. This role is based in Hebburn and requires occasional travel for service tasks.

Qualifications

• Ability to handle technical service tickets.
• Experience in a Managed Service Provider environment.
• Professional IT certifications are a plus.

Responsibilities

• Resolve technical problems and queries from customers.
• Travel to customer sites for maintenance and repair work.
• Install and configure IT equipment such as PCs and servers.

Skills

Problem-Solving

Communication

Technical Support Tools

Operating Systems

Client Interaction

Education

IT Certifications (Microsoft or CompTIA)

Tools

Ticketing System

RMM Tool

PSA Software

Job description

A leading IT support company is seeking a Field Engineer to ensure exceptional customer service through onsite support and technical assistance. Responsibilities include resolving customer issues, installing IT equipment, and maintaining client relationships. Candidates should have experience in technical support and relevant IT certifications. This role is based in Hebburn and requires occasional travel for service tasks.