Onsite ICT Systems Engineer – Windows/VMware Specialist

MASS; Neston; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave inclusive of upsn

Buy or sell up to 5 days’ annual leave

Two pension schemes

Private Medical & Dental Insurance

Life Assurance 4x salary

Share Save scheme

Car leasing scheme

Cycle to work

Retail discounts

CPD support

Wellness allowance

Job summary

MASS is a technical consultancy based in Wiltshire, delivering mission-critical IT services in partnership with UK government. The ICT Systems Engineer role focuses on maintaining a Windows and VMware-based infrastructure within a highly secure setting.

The successful engineer will wear multiple hats, ensure service quality, and support first-class customer service while communicating across levels. DV clearance is required; some travel within and outside the UK may occur.

Qualifications

• Good knowledge and experience of deploying, upgrading and updating operating systems, applications and infrastructure.
• Ability to resolve ICT systems issues in response to triaged help desk tickets, and assist in resolving second and some third line technical issues
• Good knowledge of patch management and deployment (e.g. WSUS)
• Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi))
• Proficient in following ITIL standards and processes

Responsibilities

• Install, configure, test and maintain Microsoft and VMWare operating systems, application software and system management tools
• Troubleshoot and resolve reported helpdesk issues
• Ensure the highest levels of systems and infrastructure availability
• Contribution to software asset management
• Compliance with version control procedures in order to deploy system changes. Produce and update documentation that can vary from high-level check lists to in-depth technical build and install instructions
• Attend and contribute to meetings that approve system changes to operational and development platforms

Skills

Windows server administration

VMware ESXi

ITIL processes

Patch management

Troubleshooting

Documentation

Tools

WSUS

Group Policy

Job description

MASS is a technical consultancy based in Wiltshire, delivering mission-critical IT services in partnership with UK government. The ICT Systems Engineer role focuses on maintaining a Windows and VMware-based infrastructure within a highly secure setting.

The successful engineer will wear multiple hats, ensure service quality, and support first-class customer service while communicating across levels. DV clearance is required; some travel within and outside the UK may occur.