IT Systems Engineer

Mass Limited; Corsham; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Buy or sell up to 5 days annual leave

Pension schemes (two options)

Private Medical & Dental Insurance

Life Assurance 4x salary

Share Save scheme

Electric/Hybrid Car leasing

Cycle to work

Retail discounts

CPD support

Annual Wellness Allowance

Job summary

MASS is seeking a technically capable ICT Systems Engineer to support and maintain a Windows and VMware server environment in a highly secure setting. You will wear many hats to ensure a fully functional infrastructure and resolve issues quickly.

The role requires a methodical approach to problem solving, strong customer service, and clear communication across levels. Wiltshire-based with potential UK travel, and a competitive package.

Qualifications

• Experience deploying, upgrading and updating operating systems and infrastructure.
• Ability to resolve ICT systems issues from triaged tickets and assist in higher-level issues.
• Knowledge of patch management and deployment (e.g. WSUS).
• Proficient virtualization on Windows platforms (VMware ESXi).
• Familiarity with ITIL standards and processes.

Responsibilities

• Install, configure, test and maintain Microsoft and VMware operating systems, applications and system management tools.
• Troubleshoot and resolve reported helpdesk issues.
• Ensure the highest levels of systems and infrastructure availability.
• Contribute to software asset management.
• Comply with version control procedures to deploy system changes and produce documentation.
• Attend and contribute to meetings approving system changes.

Skills

VMware ESXi

Windows server administration

ITIL knowledge

Patch management

Tools

WSUS

Active Directory

Group Policy

Job description

We looking for a technically capable ICT Systems Engineer that enjoys the challenge of supporting and maintaining, a mainly Windows and VMWare server environment in a highly secure setting. We require an engineer to wear many 'hats' in ensuring a fully functional infrastructure, and can be relied upon to resolve issues quickly and effectively.

We are looking for an engineer that brings a methodical approach to problem solving and are able to act quickly in assessing a situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding.

• Install, configure, test and maintain Microsoft and VMWare operating systems, application software and system management tools
• Troubleshoot and resolve reported helpdesk issues
• Ensure the highest levels of systems and infrastructure availability
• Contribution to software asset management
• Compliance with version control procedures in order to deploy system changes. Produce and update documentation that can vary from high-level check lists to in-depth technical build and install instructions
• Attend and contribute to meetings that approve system changes to operational and development platforms

Essential Experience:

• Good knowledge and experience of deploying, upgrading and updating operating systems, applications and infrastructure
• Ability to resolve ICT systems issues in response to triaged help desk tickets, and assist in resolving second and some third line technical issues
• Good knowledge of patch management and deployment (e.g. WSUS)
• Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi))
• Proficient in following ITIL standards and processes

Desired Experience:

• Knowledge of Windows Operating Systems, including Active Directory, DFS, Internet Protocol, and software deployment via Group Policy
• Some understanding of Unix/Linux/RedHat

Personal Competencies:

• Willing to work as part of an integrated multi-technology team
• Appreciation, acceptance and adherence to the constraints of working on highly classified defence platforms
• Successful applicants will be required to obtain Developed Vetting security clearance as part of this role
• The role is based in Wiltshire, but may involve occasional travel both within and outside of UK

MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation.

MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact.

Salary £37,500 - £47,500

• 25 days annual leave inclusive of up to 3 days December shut-down
• Buy or sell up to 5 days' annual leave
• Two pension schemes to choose from
• Private Medical & Dental Insurance + discounts for additional family members
• Life Assurance scheme up to 4 x salary
• Share Save scheme
• Electric/Hybrid Car leasing scheme
• Cycle to work scheme
• Retail discounts
• Continuous Professional development support
• Annual Wellness Allowance