Onsite Housing Repairs Planner | Fast-Paced Customer Focused

Wollborg Michelson Personnel Service Inc; Dudley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Dudley Council is seeking an experienced Reactive Repairs Planner to join our Housing Maintenance Team. The role focuses on scheduling reactive repairs, managing operatives and resources, and keeping customers informed with timely updates.

You will monitor progress, coordinate materials and contractor support, respond to emergencies, and use ICT systems to maintain records and performance data, contributing to high-quality services for residents.

Qualifications

• Experience in housing repairs, maintenance or social housing.
• Experience scheduling, planning and allocating works to operatives/contractors.
• Strong customer service in front-line environment.
• Excellent organisation, communication and problem-solving.
• Ability to manage changing priorities under pressure.
• Experience using ICT systems to manage workforce planning and repair orders.
• Willingness to work toward NVQ3 in related fields.

Responsibilities

• Schedule and allocate reactive repairs work.
• Manage diaries, workloads and resource availability.
• Monitor progress and resolve scheduling conflicts.
• Coordinate materials, resources and contractor support.
• Respond to urgent and emergency repair requests.
• Provide updates to customers and colleagues.
• Use housing/workforce systems to maintain records and monitor performance.
• Support KPIs and customer service standards.

Skills

Housing repairs experience

Scheduling & planning

Customer service experience

Organisational skills

Communication skills

Problem-solving

ICT systems experience

Education

NVQ Level 3 or equivalent

Tools

Workforce management systems

Job description

Dudley Council is seeking an experienced Reactive Repairs Planner to join our Housing Maintenance Team. The role focuses on scheduling reactive repairs, managing operatives and resources, and keeping customers informed with timely updates.

You will monitor progress, coordinate materials and contractor support, respond to emergencies, and use ICT systems to maintain records and performance data, contributing to high-quality services for residents.