Onsite Floor & Admin Support Specialist

Williams Lea; Basingstoke; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a Floor Support Assistant in Basingstoke to provide exceptional customer service at client sites. You will support the Team Leader and Business Services Manager, handle messages, guest enquiries, room bookings, catering coordination, and filing.

This full-time, onsite role requires multi-skilling and a proactive, detail-focused approach. The role emphasizes accuracy, client-focused service, and the ability to work under tight deadlines while maintaining high standards of

Qualifications

• Experience in a corporate environment.
• Experience using Microsoft Office applications.
• Excellent customer service with strong communication.
• Client-focused approach with attention to detail and accuracy.
• Ability to multi-task and work under pressure to meet deadlines.

Responsibilities

• Take and pass on accurate messages and greet visitors.
• Manage room and hospitality bookings and set up rooms.
• Organise hospitality and liaise with onsite cleaning teams; arrange catering.
• Diary management of meeting rooms and desk bookings; support at events.
• File management, scanning, and updating client files in the practice system.
• Handle incoming/outgoing mail, deliveries, and courier duties.
• Assist with billing data collection and client charge backs as required.

Skills

Customer service

Communication skills

Attention to detail

Microsoft Office

Team player

Job description

Williams Lea is seeking a Floor Support Assistant in Basingstoke to provide exceptional customer service at client sites. You will support the Team Leader and Business Services Manager, handle messages, guest enquiries, room bookings, catering coordination, and filing.

This full-time, onsite role requires multi-skilling and a proactive, detail-focused approach. The role emphasizes accuracy, client-focused service, and the ability to work under tight deadlines while maintaining high standards of