Floor Support Assistant

Williams Lea; Basingstoke; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a Floor Support Assistant in Basingstoke to deliver excellent customer service and support to the Team Leader and Business Services Manager. The role requires flexibility across a range of tasks and a high level of multi-skilling.

You will manage messages, greet visitors, handle room bookings, catering, mail and document processing, and assist with billing data where required, all while maintaining accuracy and a right-first-time mindset.

Qualifications

• Experience in a corporate environment.
• Experience with Microsoft Office.
• Excellent customer service and strong communication.
• Attention to detail with accuracy.

Responsibilities

• Take and pass on accurate messages.
• Greet visitors and manage bookings.
• Diary management of meeting rooms.
• Process mail and document handling.
• Support billing data collection.
• Handle deliveries and courier logistics.

Skills

Customer service

Communication skills

Attention to detail

Work under pressure

Client relationships

Right first time

Microsoft Office

Tools

Microsoft Office

Job description

Floor Support Assistant Salary: £28,324.73 per annum plus company benefits Location: Basingstoke, RG21 4DZ Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday – Friday, 1 hour break, 7.5 hour shifts shifts between 8:30am and 5:30pm – you can start at 8:30am or 9am whichever works best Work model: Fully onsite Williams Lea seeks a Floor Support Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Floor Support Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Floor Support Assistant may cover any combination of the tasks set out below. The Floor Support Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

Key responsibilities

• Taking and passing on accurate messages
• Courteously greet and interact with visitors to the premises
• Manage room and hospitality bookings, including setting up rooms
• Arrange hospitality and liaise with onsite cleaning teams
• Organise and order catering
• Supervise and assist at events (including evening events as agreed overtime)
• Diary management of meeting rooms and desk bookings
• Deliver an exceptional electronic and hard copy file management service
• Return or add documents to existing client files
• Work with the practice management system to log and record documents
• Handle and administer closed files as requested
• Sort, scan, rename and distribute incoming mail
• Provide photocopying, scanning, and printing as per customer instructions
• Collect and complete any information required for billing or client charge back data
• Extensive computer and data related tasks
• Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
• Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
• Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
• Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders

Personal attributes

• Experience of working in a corporate environment
• Experience working on Microsoft Office programmes
• Excellent customer service skills, confident in liaising with Clients and strong communication skills
• Client-focused approach to service provision through personal commitment to their business
• Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
• Ability to work under pressure within tight deadlines with flexible approach
• Continual improvement mentality, open and receptive to feedback
• Build and grow relationships with key Clients and service users
• Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality

Rewards and Benefits

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

We will also give you the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make an reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address). View our Privacy Notice https://www.williamslea.com/privacy-statement

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.