Office Assistant

Williams Lea; Basingstoke; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a Floor Support Assistant in Basingstoke to provide exceptional customer service at client sites. You will support the Team Leader and Business Services Manager, handle messages, guest enquiries, room bookings, catering coordination, and filing.

This full-time, onsite role requires multi-skilling and a proactive, detail-focused approach. The role emphasizes accuracy, client-focused service, and the ability to work under tight deadlines while maintaining high standards of

Qualifications

• Experience in a corporate environment.
• Experience using Microsoft Office applications.
• Excellent customer service with strong communication.
• Client-focused approach with attention to detail and accuracy.
• Ability to multi-task and work under pressure to meet deadlines.

Responsibilities

• Take and pass on accurate messages and greet visitors.
• Manage room and hospitality bookings and set up rooms.
• Organise hospitality and liaise with onsite cleaning teams; arrange catering.
• Diary management of meeting rooms and desk bookings; support at events.
• File management, scanning, and updating client files in the practice system.
• Handle incoming/outgoing mail, deliveries, and courier duties.
• Assist with billing data collection and client charge backs as required.

Skills

Customer service

Communication skills

Attention to detail

Microsoft Office

Team player

Job description

Floor Support AssistantSalary: £28,324.73 per annum plus company benefitsLocation: Basingstoke, RG21 4DZContract: Full Time, PermanentShifts: 37.5 hours per week, Monday – Friday, 1 hour break, 7.5 hour shifts shifts between 8:30am and 5:30pm – you can start at 8:30am or 9am whichever works bestWork model: Fully onsiteWilliams Lea seeks a Floor Support Assistant to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of roleThe Floor Support Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Floor Support Assistant may cover any combination of the tasks set out below.The Floor Support Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.Key responsibilitiesTaking and passing on accurate messagesCourteously greet and interact with visitors to the premisesManage room and hospitality bookings, including setting up roomsArrange hospitality and liaise with onsite cleaning teamsOrganise and order cateringSupervise and assist at events (including evening events as agreed overtime)Diary management of meeting rooms and desk bookingsDeliver an exceptional electronic and hard copy file management serviceReturn or add documents to existing client filesWork with the practice management system to log and record documentsHandle and administer closed files as requestedSort, scan, rename and distribute incoming mailProvide photocopying, scanning, and printing as per customer instructionsCollect and complete any information required for billing or client charge back dataExtensive computer and data related tasksAccept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreementsCollect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirementsHandle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post foldersDeal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post foldersPersonal attributesExperience of working in a corporate environmentExperience working on Microsoft Office programmesExcellent customer service skills, confident in liaising with Clients and strong communication skillsClient-focused approach to service provision through personal commitment to their businessStrong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitudeAbility to work under pressure within tight deadlines with flexible approachContinual improvement mentality, open and receptive to feedbackBuild and grow relationships with key Clients and service usersOwnership for work produced in terms of the final product e.g. consistency, accuracy and qualityRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).View our Privacy Notice https://www.williamslea.com/privacy-statementWork Location: In person