Onsite Experience Optimisation Associate

The Very Group; Liverpool; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible hybrid working model

£250 flexible benefits allowance

27 days of holiday plus bank holidays

LinkedIn Learning access

Up to 25% discount on products

Matched pension up to 6%

Job summary

A leading digital retailer in Liverpool seeks an Assistant for their Onsite Optimisation Team. This entry-level role emphasizes customer experience and data insights to enhance the customer journey. Candidates should be detail-oriented, possess strong communication and influencing skills, and think logically. The position includes flexible hybrid working and various perks. The ideal applicant is passionate about improving customer experiences through onsite optimization efforts.

Qualifications

• Logical thinker with a process-driven mindset.
• Excellent attention to detail and organisational skills.
• Strong influencing skills to provide innovative solutions.
• Exceptional presentation skills and ability to work independently.

Responsibilities

• Act as the voice of the customer to inform decisions.
• Collaborate to resolve customer journey challenges.
• Use data insights to execute onsite improvements.
• Manage product families and social content rights requests.
• Support onsite search and recommendation rules.
• Oversee social content management.
• Prioritize workload to meet deadlines.
• Streamline processes for efficiency.
• Align team approaches to customer behavior principles.

Skills

Attention to detail

Organisational skills

Communication skills

Strong influencing skills

Job description

A leading digital retailer in Liverpool seeks an Assistant for their Onsite Optimisation Team. This entry-level role emphasizes customer experience and data insights to enhance the customer journey. Candidates should be detail-oriented, possess strong communication and influencing skills, and think logically. The position includes flexible hybrid working and various perks. The ideal applicant is passionate about improving customer experiences through onsite optimization efforts.