Onsite Optimisation Assistant - 12 month FTC

The Very Group

Liverpool

Hybrid

GBP 21,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Flexible hybrid working model

£250 flexible benefits allowance

27 days of holiday plus bank holidays

LinkedIn Learning access

Up to 25% discount on products

Matched pension up to 6%

Job summary

A leading digital retailer in Liverpool seeks an Assistant for their Onsite Optimisation Team. This entry-level role emphasizes customer experience and data insights to enhance the customer journey. Candidates should be detail-oriented, possess strong communication and influencing skills, and think logically. The position includes flexible hybrid working and various perks. The ideal applicant is passionate about improving customer experiences through onsite optimization efforts.

Qualifications

Logical thinker with a process-driven mindset.
Excellent attention to detail and organisational skills.
Strong influencing skills to provide innovative solutions.
Exceptional presentation skills and ability to work independently.
Independent working when needed, with a collaborative approach.

Responsibilities

Act as the voice of the customer to inform decisions.
Collaborate to resolve customer journey challenges.
Use data insights to execute onsite improvements.
Manage product families and social content rights requests.
Support onsite search and recommendation rules.
Oversee social content management.
Prioritize workload to meet deadlines.
Streamline processes for efficiency.
Align team approaches to customer behavior principles.
Align team approaches to customer behaviour for consistent journeys.

Skills

Attention to detail

Organisational skills

Communication skills

Strong influencing skills

Customer focus

Job description

3 weeks ago Be among the first 25 applicants

About Us

We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

About The Role

This is an exciting opportunity to join our Onsite Optimisation Team. If you're passionate about delivering exceptional customer experience, have great attention to detail and enjoy working with a wide range of stakeholders across the business, this could be the perfect role for you.

You will be joining the Onsite Optimisation Team who work to optimise the onsite journey to help customers find products and make purchase decisions. Working closely with our Onsite Optimisation Specialists, you'll identify opportunities to enhance the customer search and category journey, improve product recommendations and manage user-generated content. Working to improve category metrics and deliver seamless onsite experiences while supporting business objectives.

You will act as the voice of the customer throughout the lifecycle of a product range, ensuring their needs and behaviours are at the heart of everything we do.

You will be responsible for:

Acting as the voice of the customer to inform decisions and improvements across the product lifecycle
Collaborating with the Onsite Optimisation Specialist to resolve customer journey challenges and identify opportunities to boost conversion and progression to product
Using data insights and user studies to inform and execute onsite improvements
Supporting the execution of onsite changes, including attribution reviews, category walkthroughs, and key search word reviews
Managing product families, social content rights requests, and product attribution
Supporting Retail Discovery Trading through onsite search and recommendation rules
Overseeing social content management, including approvals and requests
Prioritizing workload to meet deadlines, delivering projects on time and within budget
Streamlining processes and improving efficiency by identifying and implementing better ways of working
Aligning team approaches to customer behaviour principles to ensure consistent, site-wide customer journeys

About you.

A logical thinker with a process-driven mindset and a passion for continuous improvement
Excellent attention to detail, organisational skills, and the ability to communicate effectively
Strong influencing skills and the ability to provide innovative solutions to challenges
Exceptional presentation skills and the ability to work independently when needed
A customer-first mindset with a focus on delivering exceptional experiences

Some of our benefits

Flexible, hybrid working model
Inclusive culture and environment, check out our Glassdoor reviews
£250 flexible benefits allowance to suit your needs
27 days holiday + bank holidays
LinkedIn Learning access
Up to 25% discount on Very.co.uk
Matched pension up to 6%
More benefits can be found on our career site

How To Apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and DBS check.

What happens next?

Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two-stage interview process for this position:

1st stage – An informal 45-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.
2nd Stage – A one-hour formal task-based interview where you can expect both competency and technical questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Equal opportunities

We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority Level