Onsite Workspace Specialist

Planet Paymet; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Planet Paymet is seeking an in‑person IT Support specialist to assist office‑based colleagues and executives. You will be the visible face of IT, handling walk‑up support, desk‑side fixes, meeting‑room AV, and readiness of devices and spaces.

Daily duties include imaging and provisioning Windows and macOS devices, asset management, on‑site infrastructure support, and coordination with facilities for moves and events.

Qualifications

• Proven onsite / desk-side IT support experience.
• Strong hardware skills across laptops, desktops and peripherals.
• Experience supporting meeting-room AV and Teams Rooms.
• Proficient in Windows 10/11, macOS, and Microsoft 365.
• Experience provisioning with Intune (Autopilot) and JAMF.

Responsibilities

• Walk-up and desk-side support for endpoint, peripheral, and connectivity issues.
• Set up and troubleshoot meeting rooms and Microsoft Teams Rooms.
• Provide VIP and executive support for events and presentations.
• Image, provision, deploy, and manage Windows and macOS devices.
• On-site support for infrastructure, networks, printers, and hardware swaps.
• Manage local hardware stock and asset records.
• Own tickets in Jira Service Management to resolution within SLA.
• Support office moves and events with facilities and IT teams.
• Maintain runbooks and asset documentation.

Skills

On-site IT support

Hardware troubleshooting

Meeting room AV support

Windows 10/11

macOS

Microsoft 365

Intune Autopilot

JAMF

ITSM tooling

Customer‑first communication

Tools

Jira Service Management

Job description

Role Overview

This role provides hands‑on, in‑person support for Planet’s office‑based colleagues and executives, covering walk‑up support, desk‑side fixes, meeting‑room and Microsoft Teams Rooms technology, and hands‑and‑feet support for the infrastructure and other IT teams. Day to day, you will be the visible face of IT in the office, resolving issues quickly, preparing devices and spaces, and keeping collaboration technology reliable.

What you will do

• Walk‑up & desk‑side support – Provide in‑person support at the tech bar and at desks for endpoint, peripheral, application, and connectivity issues.
• Meeting rooms & Teams Rooms – Set up, maintain, and troubleshoot meeting‑room AV and Microsoft Teams Rooms; ensure spaces are event‑ready.
• VIP & executive support – Deliver responsive, white‑glove support to senior stakeholders and their events and presentations.
• Device lifecycle – Image, provision, deploy, and collect Windows and macOS devices; manage starters, leavers, and hardware refreshes.
• Hands & feet – Provide on‑site support for infrastructure, networks, and remote teams – cabling, comms rooms, printers, and hardware swaps.
• Stock & asset management – Manage local hardware stock and consumables and keep asset records accurate for on‑site equipment.
• Incident & request handling – Own walk‑up and assigned tickets in the ITSM tool (Jira Service Management) to resolution within SLA.
• Events & moves – Support office moves, floor changes, and on‑site events, coordinating with facilities and other IT teams.
• Documentation – Maintain runbooks and asset records; share knowledge with the wider service desk.

Success Measures

Office colleagues and executives supported in person with fast, high‑quality resolution; meeting rooms and Teams Rooms reliably event‑ready; accurate on‑site asset records.

Who you are

• Proven onsite / desk‑side IT support experience, ideally supporting senior stakeholders.
• Strong hands‑on hardware skills across laptops, desktops, peripherals, printers, and mobile devices.
• Experience supporting meeting‑room AV and Microsoft Teams Rooms.
• Good working knowledge of Windows 10/11, macOS, and Microsoft 365.
• Device provisioning experience with Intune (Autopilot) and/or JAMF.
• Comfortable with basic networking and cabling – patching, Wi‑Fi, and comms‑room hands‑and‑feet.
• Confident using ITSM tooling and working to SLAs.
• Excellent interpersonal skills and a professional, customer‑first manner.
• Able to work on‑site full time and to lift and handle IT equipment as needed.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.