Onsite AV & Live Event Tech Lead

Creative Artists Agency

Greater London

Presencial

GBP 45.000 - 75.000

Jornada completa

Hace 6 días

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Descripción de la vacante

Creative Artists Agency (CAA) in London seeks an AV & Event Technology Specialist to deliver reliable audiovisual and event experiences across our offices. This cross-functional role partners with Technology, Facilities, Creative Services, Screening Room Ops and the Service Desk to support day-to-day AV operations, hybrid meetings, live events, IPTV, and digital signage.

The ideal candidate has 7+ years in AV operations, strong Cisco RoomOS knowledge, Teams administration, and a proven track

Formación

7+ years of professional experience in AV operations, event support, or similar technical roles.
Intermediate knowledge of Cisco RoomOS and collaboration endpoints (configuration, troubleshooting, and environment support)
Experience supporting a Microsoft Teams environment
Experience working within a ticketing system like Service Now & Jira
Hands-on experience with AV systems including displays, switchers, DSPs, microphones, control processors, and conferencing hardware
Strong troubleshooting skills in live-event and meeting environments under time-sensitive conditions
Familiarity with IPTV and digital signage platforms, including content deployment and playback monitoring
Ability to lift and install equipment, run cables, and perform physical room setups.
Excellent communication and customer service skills, with the ability to work calmly under pressure
Ability and willingness to work on-site a minimum of four (4) full days per week in a corporate office environment
Experience with AV management platforms (Crestron XiO Cloud, Q-SYS Reflect, Zoom or Teams admin tools, etc.)
Knowledge of Crestron, Q-SYS, or Extron systems, including basic programming or configuration
Prior work supporting digital signage ecosystems (Appspace, BrightSign, or similar)
Experience managing IPTV systems or broadcast/A/V-over-IP platforms
Basic networking knowledge related to AV systems (VLANs, QoS, multicast)
CTS or other AV/IT certifications (CTS, Crestron, QSC, Extron, Cisco)
Experience working in large enterprise environments or supporting executive-level events.
Strong experience with PC and Mac platforms

Responsabilidades

Perform daily operational support for all AV systems, ensuring conference rooms, screening spaces, and event areas are fully functional
Set up, operate, and strike AV equipment for live events, including meetings, town halls, screenings, and special productions
Troubleshoot and resolve AV incidents promptly, escalating issues when necessary to minimize downtime
Collaborate with the Service Desk to develop ticketing workflows, escalation paths, and resolution protocols that improve response times and service consistency
Configure and support Cisco RoomOS devices, including endpoint setup, firmware updates, troubleshooting, and integration with collaboration platforms
Manage IPTV and digital signage systems, including content scheduling, playback verification, system monitoring, and vendor coordination for outages or updates
Provide on-site support for high-profile events, working closely with Facilities, IT, Creative Services, and Production teams