On-site Contract Manager

Gap Personnel; West of England; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Uncapped bonus

33 days annual leave

Eye Care Voucher

Well-being programme

Employee Assistance Programme

Job summary

Gap Personnel is seeking an On-site Contract Manager in Bristol to lead a high-volume on-site recruitment operation. You will focus on building strong client and candidate relationships, managing day-to-day activities, and delivering service excellence.

The role involves coordinating recruitment, onboarding, workforce planning, reporting on KPIs, and ensuring compliance. This permanent, full-time position requires recruitment and account management experience in industrial sectors.

Qualifications

• Experience in recruitment, account management or on-site management.
• Strong ability to manage a high-volume workforce.
• Excellent communication and relationships with clients and candidates.
• Organised with attention to detail and administrative skills.

Responsibilities

• Manage day-to-day operation of a high-volume on-site contract.
• Build and maintain relationships with client stakeholders.
• Coordinate recruitment, onboarding and induction of temporary workers.
• Monitor attendance, performance and compliance with regulations.
• Produce regular management information reports and KPIs.
• Support employee engagement and handle employee relations.
• Identify opportunities for account growth and service improvements.

Skills

Recruitment experience

Account management

On-site management

High-volume workforce

Stakeholder engagement

Multitasking

CRM systems

MS Office

Tools

CRM systems

Workforce management software

Microsoft Office

Job description

Gap Personnel, an employment business, is looking for a motivated On-site Contract Manager with excellent organisational skills, a strong customer-focused approach, and a genuine passion for building relationships. The ideal candidate will have experience within the recruitment industry, preferably within the industrial sector, and be confident managing high-volume temporary workforces while delivering exceptional service to both clients and candidates. If you thrive in a fast-paced environment and enjoy taking ownership of client accounts, this could be the perfect role for you.

On-site Contract Manager

Hours of Work: Monday to Friday, 06:00am-15:30pm (flexibility required to meet client needs)
Salary: negotiable depending on experience
Job Types: Full-time, Permanent
Location: Bristol

Role & Responsibilities:

• Manage the day-to-day operation of a high-volume on-site recruitment contract, ensuring client expectations and service level agreements are consistently achieved.
• Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for all recruitment and workforce-related matters.
• Coordinate the recruitment, onboarding, and induction of temporary workers to ensure operational requirements are met.
• Manage workforce planning and fulfilment to support fluctuating client demands and operational peaks.
• Conduct regular site visits, workforce reviews, and client meetings to ensure service excellence and identify opportunities for improvement.
• Monitor attendance, punctuality, and performance of temporary workers, addressing any issues promptly and professionally.
• Ensure all compliance requirements are met, including right-to-work checks, referencing, and adherence to company and legislative standards.
• Produce and present regular management information reports including fulfilment rates, headcount, turnover, absence, and other key performance indicators.
• Support employee engagement initiatives to improve worker satisfaction, attendance, retention, and productivity.
• Handle employee relations matters including investigations, disciplinary meetings, grievances, and welfare discussions in line with company procedures.
• Work closely with branch teams and recruitment consultants to ensure a continuous pipeline of suitable candidates.
• Maintain accurate records within CRM and workforce management systems to support operational efficiency and reporting.
• Identify opportunities for account growth, service improvements, and additional recruitment support requirements.
• Support the achievement of financial and non-financial targets, ensuring profitability and client satisfaction objectives are met.
• Keep up to date with employment legislation, industry trends, and best practices to ensure compliance and continuous improvement.

Skills & Experience:

• Previous experience within recruitment, account management, or an on-site management role.
• Strong understanding of temporary workforce management, preferably within the industrial or logistics sector.
• Excellent communication and relationship-building skills with the ability to engage confidently at all levels.
• Proven ability to manage multiple priorities within a fast-paced environment.
• Strong problem-solving skills with the ability to make decisions and resolve issues effectively.
• Highly organised with excellent attention to detail and administrative skills.
• Confident using CRM systems, workforce management software, and Microsoft Office applications.
• Ability to analyse data and produce meaningful reports to support operational decisions.
• A proactive, flexible, and customer-focused approach.
• Full UK Driving Licence preferred.

Company Benefits:

We offer an excellent remuneration package and working conditions and believe in rewarding our employees for their commitment and hard work which includes:

• An excellent basic salary package, dependent upon experience
• Uncapped bonus scheme
• 33 days annual leave (plus your birthday as paid leave)
• Bespoke training packages
• A true development plan for a career in recruitment
• Eye Care Voucher
• Quarterly Performance Shout Out £250 Voucher
• Health assurance
• Well-being programme
• Employee Assistance Programme
• Career progression opportunities