Onsite Account Director — Client Growth & Leadership

WSH Group; Milton Keynes; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour confidential helpline

Job summary

Portico is seeking an Accounts Director to provide leadership and direction to their teams, creating a culture of excellence that supports the business while maximizing client retention. The role is highly visible and on-site, with a base at the Support Office in London, with occasional travel to other regions for development of the team.

You will lead client relationships, review service models and KPIs, address issues, and coach direct reports to meet current and future needs.

Qualifications

• Active participation in meetings (internal and external).
• Ability to chair meetings internally and externally.
• Collaborate with Portico, clients, suppliers and team for service improvements.

Responsibilities

• Lead and develop the business and direct reports to meet client needs.
• Strategically evaluate long-term opportunities and risks for client strategy.
• Review and improve client service models and KPIs to ensure service excellence.
• Address client service issues to maintain loyalty and resolve non-conformances.
• Research other service providers to exceed client expectations with innovative solutions.
• Monitor SLAs and feedback to ensure client satisfaction and performance.

Job description

Portico is seeking an Accounts Director to provide leadership and direction to their teams, creating a culture of excellence that supports the business while maximizing client retention. The role is highly visible and on-site, with a base at the Support Office in London, with occasional travel to other regions for development of the team.

You will lead client relationships, review service models and KPIs, address issues, and coach direct reports to meet current and future needs.