Online Services Lead – Digital Support & Innovation
Gamcare
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Benefits offered by this job
Job summary
GamCare is seeking an ambitious Online Service Manager to lead the development and growth of its digital support services. You will guide online communities, improve user journeys and shape new platforms, turning ideas into practical improvements for those impacted by gambling harms.
Working within the Helpline & Online Services Leadership Team, you will inspire staff and volunteers, use data and lived experience to inform decisions, and ensure services are safe, inclusive and responsive.
Qualifications
- Experience leading and developing digital, online or remotely delivered services.
- Ability to translate ideas into practical action and measurable improvements.
- Strong understanding of digital user experience and service design.
- Experience using data and feedback to drive decisions and improvements.
Responsibilities
- Lead the development and growth of GamCare's online services.
- Inspire and manage a team of staff and volunteers.
- Collaborate with digital, user experience and service delivery colleagues to improve performance and safeguarding.
- Use insights and lived experience to guide decisions and ensure inclusive, safe services.
Skills
Job description
GamCare is seeking an ambitious Online Service Manager to lead the development and growth of its digital support services. You will guide online communities, improve user journeys and shape new platforms, turning ideas into practical improvements for those impacted by gambling harms.
Working within the Helpline & Online Services Leadership Team, you will inspire staff and volunteers, use data and lived experience to inform decisions, and ensure services are safe, inclusive and responsive.
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