Online & Operations Executive

Proximity Recruitment; Stamford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Proximity Recruitment is helping an fast-growing ecommerce brand to find an organised, commercially minded Online & Operations Executive to join the team and shape the day-to-day ecommerce operations, customer experience and order fulfilment.

You'll work across the Shopify store, workshops, fulfilment and logistics to keep the online journey smooth, with a hands-on, varied role and real scope to improve processes as the business scales.

Qualifications

• Experience in eCommerce, online retail, customer experience or operations.
• Organisation and ability to manage multiple priorities.
• Strong written and verbal communication skills.

Responsibilities

• Support day-to-day eCommerce activity across Shopify.
• Maintain accurate product information, pricing, stock availability and website content.
• Monitor online orders and ensure smooth progression through fulfilment.
• Respond to customer enquiries across email and live chat.
• Provide product advice and after-sales support.
• Coordinate repairs, servicing and warranty claims with the workshop.
• Manage returns, exchanges and refunds.
• Liaise with fulfilment and logistics partners to resolve operational issues.
• Monitor stock, orders, deliveries and returns.
• Maintain accurate customer and operational records.
• Support website updates, promotions and new product launches.
• Identify operational bottlenecks and implement practical improvements.
• Help develop and document internal processes as the business continues to scale.

Job description

Proximity Recruitment are delighted to be working with a fast-growing ecommerce brand who are looking for a highly organised, commercially minded Online & Operations Executive to join their close-knit team and play a key role across eCommerce, customer experience and day-to-day business operations.

This is a fantastic opportunity for someone who enjoys variety, takes ownership and wants to make a genuine impact within a growing, entrepreneurial business.

The Opportunity

Reporting into the wider team, you'll become a key operational link across the business, ensuring that the online customer journey, orders, fulfilment, returns, repairs and customer experience all run smoothly.

You'll work closely with the workshop, fulfilment and logistics teams, whilst also managing elements of the Shopify store and helping identify opportunities to improve processes and operational efficiency.

This is a hands-on, varied role where no two days are likely to be the same.

Key Responsibilities

• Support day-to-day eCommerce activity across Shopify.
• Maintain accurate product information, pricing, stock availability and website content.
• Monitor online orders and ensure smooth progression through fulfilment.
• Respond to customer enquiries across email and live chat.
• Provide product advice and after-sales support.
• Coordinate repairs, servicing and warranty claims with the workshop.
• Manage returns, exchanges and refunds.
• Liaise with fulfilment and logistics partners to resolve operational issues.
• Monitor stock, orders, deliveries and returns.
• Maintain accurate customer and operational records.
• Support website updates, promotions and new product launches.
• Identify operational bottlenecks and implement practical improvements.
• Help develop and document internal processes as the business continues to scale.

About You

We're looking for an organised, proactive and commercially aware individual who enjoys working across different areas of a business.

You’ll ideally have experience within eCommerce, online retail, customer experience or operations, although the right attitude and aptitude are just as important.

You’ll be someone who:

• Has excellent attention to detail.
• Is confident using digital systems and learning new platforms.
• Has strong written and verbal communication skills.
• Takes ownership and sees tasks through to completion.
• Enjoys problem-solving and finding practical solutions.
• Can manage multiple priorities within a fast-paced environment.
• Is comfortable working independently whilst being a strong team player.
• Has a genuine interest in eCommerce and online customer journeys.
• Is proactive and willing to get involved across the wider business.