Ecommerce Operations & CX Lead

Proximity Recruitment; Stamford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Proximity Recruitment is helping an fast-growing ecommerce brand to find an organised, commercially minded Online & Operations Executive to join the team and shape the day-to-day ecommerce operations, customer experience and order fulfilment.

You'll work across the Shopify store, workshops, fulfilment and logistics to keep the online journey smooth, with a hands-on, varied role and real scope to improve processes as the business scales.

Qualifications

• Experience in eCommerce, online retail, customer experience or operations.
• Organisation and ability to manage multiple priorities.
• Strong written and verbal communication skills.

Responsibilities

• Support day-to-day eCommerce activity across Shopify.
• Maintain accurate product information, pricing, stock availability and website content.
• Monitor online orders and ensure smooth progression through fulfilment.
• Respond to customer enquiries across email and live chat.
• Provide product advice and after-sales support.
• Coordinate repairs, servicing and warranty claims with the workshop.
• Manage returns, exchanges and refunds.
• Liaise with fulfilment and logistics partners to resolve operational issues.
• Monitor stock, orders, deliveries and returns.
• Maintain accurate customer and operational records.
• Support website updates, promotions and new product launches.
• Identify operational bottlenecks and implement practical improvements.
• Help develop and document internal processes as the business continues to scale.

Job description

Proximity Recruitment is helping an fast-growing ecommerce brand to find an organised, commercially minded Online & Operations Executive to join the team and shape the day-to-day ecommerce operations, customer experience and order fulfilment.

You'll work across the Shopify store, workshops, fulfilment and logistics to keep the online journey smooth, with a hands-on, varied role and real scope to improve processes as the business scales.