Online Manager - Burgh Heath

Asda Stores Ltd.; Banstead; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Colleague discount

Bonus scheme

Pension

Job summary

Asda is seeking an Online Manager to lead the in-store online operation, engage the team, manage rotas for picker and driver resources, and drive accuracy to ensure a smooth online customer experience. You will implement structured processes and use data to guide decisions while maintaining strong customer service and ownership.

Successful candidates will have prior experience as a Team Leader, Supervisor or Manager in online retail, with a focus on available stock, efficiency, and shrink

Qualifications

• Experience leading teams in an online retail setting.
• Ability to translate data into actionable plans for store online operations.
• Strong customer service orientation and problem solving.
• Proactive in development and coaching of team members.

Responsibilities

• Oversee day-to-day online in-store operations and team engagement.
• Plan and schedule online picking/driver resources and rota planning.
• Drive online availability, accuracy, and shrink reduction through process discipline.
• Lead and coach the team, fostering a culture of service and pride.

Skills

Team leadership

Online retail knowledge

People coaching

Data-driven decisions

Shift flexibility

Job description

At Asda, we want you to find your everything as an Online Manager, you'll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation. What qualities you'll need:

• Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
• Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the "Asdaness" to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.
• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of our

Job TitleOnline ManagerLocationBurgh HeathEmployment TypeFull timeContract TypePermanentShift PatternWork Shift: DaysHours per Week45Salary Competitive salary plus benefits CategoryStore ManagementClosing Date20 October 2026, Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas