Online Manager - Plymouth

Asda Stores Ltd.; Plymouth; Vor Ort; GBP 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Colleague discount

Discretionary bonus

Electric car scheme

Eye tests

Company pension

Wellbeing services

Inclusion networks

Parental leave

Recognition program

Offers on services

Zusammenfassung

Asda Stores Ltd. is seeking an Online Manager to drive day-to-day online operations in-store, manage rota planning, ensure picking accuracy and deliver great customer satisfaction on the online channel.

You’ll lead a team through structured processes, coaching and engaging staff to maintain high availability and strong performance. The role requires experience in online retail leadership, with a focus on accuracy, operational efficiency and a customer-first mindset.

Qualifikationen

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Strong organisational skills and customer service orientation.

Aufgaben

• Plan and execute all trading activity on the shopfloor to maintain great availability and key metrics.
• Lead and coach the team to improve routines and processes with a selling culture.
• Drive online shrink agenda with data-led decisions and effective rota planning.

Kenntnisse

Team leadership

Online retail

Customer service

Flexibility

Jobbeschreibung

At Asda, we want you to find your everything as an Online Manager, you'll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation. What qualities you'll need:

• Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
• Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the "Asdaness" to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.
  Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of our
Job TitleOnline ManagerLocationPlymouthEmployment TypeFull timeContract TypePermanentShift PatternWork Shift: DaysHours per Week45Salary Competitive salary plus benefits CategoryStore ManagementClosing Date5 October 2026, Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas