Online Manager

Morrisons; East Midlands; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and…

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

Job summary

Morrisons Online Manager role in the UK leads a flexible, engaged team to pick, pack, and deliver with care, ensuring every home delivery meets the high standards our shoppers expect.

Reporting directly to the Store Manager, you’ll review customer feedback, drive order accuracy, manage shifts, and collaborate with other store departments to hit department targets and keep operations on track.

Qualifications

• Experience leading a large team in retail or logistics.
• Ability to manage shifts and schedules.
• Focus on order accuracy and customer satisfaction.

Responsibilities

• Put customers first by delivering exceptional service and timely orders.
• Lead and develop your team through scheduling, training, and performance.
• Drive department targets by building a high-performing, supportive environment.
• Plan resources and coordinate with other store departments to keep operations on track.

Skills

Customer service

Team leadership

Performance management

Scheduling

Communication

Job description

More about the role

Our Online operations play a huge part in bringing the best of Morrisons directly to our customers' doorsteps. As an Online Manager, you’ll lead a flexible, engaged team to pick, pack, and deliver with care, making sure every home delivery meets the high standards our shoppers expect.

Reporting directly to the Store Manager, you’ll bring a "sleeves rolled up" approach to managing your department, driving order accuracy, and keeping your team supported and motivated through every shift.

In this role, you’ll be on hand to:

• Put customers first: Inspire your team to deliver exceptional service, taking time to review customer feedback, track pick accuracy, and ensure orders are ready on time.
• Lead and develop your team: Take ownership of department scheduling, training, and performance, giving your colleagues the confidence and flexibility to work effectively across different areas.
• Drive performance and standards: Work alongside other store managers to build a supportive, high-performing environment where everyone works with a clear purpose to hit department targets.
• Keep operations on track: Plan resources thoroughly, manage daily routines efficiently, and build strong working relationships with other operating departments across the store.

More about our perks

We value your hard work and commitment, and in return, we provide:

• Generous holiday entitlement
• Discretionary bonus scheme
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

We're looking for leaders who care about great customer service and want to play an essential part in bringing Morrisons straight to our customers' doors. You'll bring a supportive management style that keeps standards high and brings out the best in those around you.

You'll be the kind of person who:

• Leads and steps up with confidence: Confidently steps in as Manager in Charge, running shifts smoothly, driving pick accuracy, and keeping essential food safety and delivery standards spot-on.
• Builds strong, supportive teams: Communicates naturally, shares knowledge, and handles sensitive situations calmly to find positive solutions for colleagues and line managers alike.
• Listens and adapts: Active listener who acts on customer and colleague feedback to improve order delivery, staying open and flexible to new ways of working.
• Keeps a firm grip on the basics: Takes a practical approach to managing department budgets, keeping a close eye on shrink, waste, and resources to protect store profitability.