Customer Service Manager

Morrisons; Ellesmere Port; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and \

Additional 10% discount card for a 0

Job summary

Morrisons in Ellesmere Port is seeking a Customer Service Manager to lead shifts and inspire a team to deliver exceptional service to our local shoppers. Reporting to the Store Manager, you will coach colleagues, manage scheduling, and collaborate across departments to keep checkout and service areas running smoothly, while driving customer satisfaction and store performance.

You’ll foster a positive, inclusive culture, develop talent through training, and respond proactively to feedback to

Qualifications

• Proven experience leading a team in a fast-paced retail environment.
• Demonstrated ability to coach colleagues and develop talent.
• Strong focus on customer service, standards, and problem solving.

Responsibilities

• Lead and empower the team to deliver outstanding service.
• Coordinate scheduling, attendance and training across departments.
• Respond to feedback and drive performance to meet targets.
• Build strong relationships with store departments to keep operations smooth.

Skills

Team leadership

Customer service excellence

Coaching and development

Scheduling and training

Job description

More about the role

From a Bradford market stall to nationwide stores and home delivery, customers have always been at the heart of everything we do. As a Customer Service Manager, you’ll lead by example every shift, empowering your team to deliver outstanding service that makes our local shoppers feel properly looked after.

Reporting directly to the Store Manager, you’ll bring a proactive approach to managing store-wide service routines. You'll coach colleagues, listen to customer feedback, and build strong working relationships across all store departments to keep our checkout and service areas running smoothly.

In this role, you’ll be on hand to:

• Put customers first: Lead and empower your team to deliver exceptional service, listening to customer feedback and reacting quickly to keep standards high.
• Lead and support your team: Manage team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments.
• Drive performance and availability: Work alongside other store managers to lead a supportive, performance-driven department, guiding colleagues to work with purpose against all sales and service targets.
• Keep operations running smoothly: Plan resources thoroughly, manage daily team routines, and build strong working relationships with other operating departments across the store.

More about our perks

• Generous holiday entitlement
• Discretionary bonus scheme
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Whether your background is in retail, hospitality, leisure, or travel, if you have a real passion for exceptional customer service and bringing out the best in people, we'd love to hear from you.

You’ll be the kind of person who:

• Leads and steps up with confidence: Has proven experience managing a team in a fast-paced environment, taking a proactive leadership role within the store.
• Builds strong, supportive teams: Communicates naturally, shares best practices, and builds great working relationships across all store areas.
• Listens and adapts: Active listener who responds effectively to customer and colleague feedback, remaining flexible and adaptable to change while challenging constructively when needed.
• Keeps a firm grip on the basics: Takes a practical approach to managing department routines, ensuring high store standards, clear resource planning, and market-leading product availability.

More about us

Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We’re unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.

We offer real opportunities to build your career across our stores, sites, and support teams. We’re a down-to- earth team that values hard work, reliability, and great customer service. If you’re friendly, dependable, and ready to get stuck in, there’s always More to Morrisons for you.

Morrisons is a place where you can be yourself, feel valued, and have a true sense of belonging. We are proud to be an equal opportunities employer and welcome applications from people from all walks of life, as we strive to build a workforce that truly represents the communities we serve.

We are also a Disability Confident Employer, which means we're committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments, please let us know when you submit your application and support will be provided wherever it’s required.