Online Assistant

Sainsbury's; Penrith; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a forward-thinking company as an Online Assistant, where your role is crucial in ensuring customer satisfaction. This position offers a dynamic work environment, whether on the shop floor or in the online warehouse. You will be responsible for picking high-quality products and processing orders efficiently. With a commitment to inclusivity and employee wellbeing, this company provides excellent training and development opportunities. Enjoy a competitive salary, flexible hours, and a range of enticing perks that make your work experience fulfilling and enjoyable.

Benefits

Nightshift Premium

Discount Card

Free Food and Hot Drinks

Generous Holiday Entitlement

Shopping Discounts

Generous Family Leave

Pension Matching

Share Schemes

Wellbeing Support

Qualifications

• Comfortable working with new technology and lifting shopping containers up to 15kg.
• Ability to provide excellent customer service and attention to detail.

Responsibilities

• Picking customer orders with care and attention to quality.
• Processing orders and supporting customer queries in the online warehouse.

Skills

Attention to Detail

Customer Service

Technology Proficiency

Physical Stamina

Job description

• Locations Sainsbury's Supermarkets Ltd, Penrith, Cumbria, CA11 7FG, GB
• Closing Date 05/31/2025, 01:03 PM
• Full Time or Part Time Part time
• Contract Type Permanent
• Number of hours per week 12/16/20
• Early Shift - Start Time 04:00
• Early Shift - End Time 08:00
• Late Shift - Start Time 13:00
• Late Shift - End Time 17:00

Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.

As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.

Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.

We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!

If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

• Nightshift premium -in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement - based on the hours you work.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Family leave – generous maternity and paternity leave.
• Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
• Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.

About Us

Sainsbury’s company vision
Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
If you would like to hear more about our vision and values, be sure to visit our corporate page.
We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’.

About the Team

We’re in the business of looking after our biggest asset. Our people.
That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we’ll make it yours too.
They bring the spark, the funny, the graft, the grit. And they’re literally the most important asset we have. So it’s in our interests to give the people at Sainsbury’s everything they need to feel valued, engaged and motivated, and truly able to shine.
That’s where our HR colleagues have a pivotal role to play. From our ‘centre of excellence’ teams in Reward and Recruitment, through to our core teams in Change and Talent, they’re creating environments that allow our colleagues to thrive and we’re proud of their incredible ability to understand Sainsbury’s inside out.