Online Assistant

TN United Kingdom; Carlisle; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company this Christmas as an Online Assistant! You'll play a vital role in delivering joy to customers by picking and preparing their online orders. Whether on the shop floor or in the warehouse, your attention to detail and commitment to customer satisfaction will shine. Enjoy a fast-paced environment where your contributions make a difference during the festive season. With opportunities for both temporary and permanent roles, this is the perfect chance to be part of a team that values inclusivity and excellence.

Benefits

Nightshift Premium

Discount Card

Free Food and Hot Drinks

Generous Holiday Entitlement

Shopping Discounts

Family Leave

Pension Contributions

Share Schemes

Wellbeing Support

Qualifications

• Must be at least 18 years old for shifts before 6am or after 11pm.
• Comfortable lifting and moving shopping containers up to 15kg.

Responsibilities

• Pick and deliver online customer orders to their doorsteps.
• Support with customer queries and process orders through tills.

Skills

Attention to Detail

Customer Service

Technology Proficiency

Education

School Leaver

Job description

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Join Our Christmas Online Assistant Team!

Be our magic ingredient this Christmas as an Online Assistant by being part of the team that picks and delivers online customer orders to their doorsteps. This is a fast-paced, hands-on role, helping to make good food joyful to all our customers and deliver plenty of seasonal cheer. There’s no better time to join our team and help millions of customers prepare for their celebrations and join in the excitement of the festive season!

As an Online Assistant, you could be on the shop floor picking our customers’ orders, carefully selecting the best quality products and ensuring they receive exactly what they asked for. Alternatively, you might work in our online warehouse, supporting with customer queries, processing orders through the tills, or working with our online drivers to load their vans so they’re ready to hit the road on time.

Whichever area you work in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important to be comfortable working with new technology and staying active, including lifting and moving shopping containers up to 15kg.

We aim to help everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!

Note: Many roles will be temporary over the festive period, but there may also be permanent opportunities. Please check the contract type and schedule hours before applying to ensure the role suits you.

Eligibility: If shifts include hours before 6am or after 11pm, you must be at least 18 years old.

Minimum requirements: Sainsbury's recruits individuals who have passed the school leaver’s age. For details, visit your country's school leaver’s age information.

Alongside a market-leading pay rate, we offer a great range of benefits:

• Nightshift premium: an additional £2.45/hour for hours between midnight and 5am (where applicable).
• Discount card: 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increasing to 15% at Sainsbury’s on Fridays and Saturdays, and at Argos every pay day.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement based on hours worked.
• Shopping discounts on gym memberships, restaurants, holidays, vouchers, and more.
• Family leave: maternity and paternity leave options.
• Pension: Sainsbury’s matches 4-7% of your contributions.
• Sainsbury’s share schemes: buy shares at discounted prices and purchase shares monthly from your salary.
• Wellbeing support: including free access to our Employee Assistance Programme for confidential support and guidance.