Online Assistant

Sainsbury's; Aylesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retailer as an Online Assistant, where you'll play a vital role in delivering exceptional service and ensuring customers receive their orders accurately. You'll work in a dynamic, fast-paced environment, supporting customers with their queries and providing recommendations. Enjoy a range of benefits including discounts, free food, and opportunities for career progression in an inclusive workplace.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Shopping discounts

Wellbeing support

Qualifications

• Comfortable with early morning starts and fast-paced environments.
• Ability to use digital tools and technology.

Responsibilities

• Picking and selecting products for online orders.
• Handling customer queries and processing orders.
• Building strong product knowledge to assist customers.

Skills

Customer Service

Flexibility

Attention to Detail

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
• Using a handset that plans your route around the store, guiding what you need to select and how long you have to complete each shop.
• Working behind the scenes to handle customer queries, process orders, and assist in loading vans for our Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting with questions, and proactively offering help.
• Building strong product knowledge, including services and promotions, to provide helpful recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

• Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, high-energy environment, often alone but also as part of a team.
• Friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Flexible and productive, willing to learn new skills and adapt to different roles within the store.
• Comfortable learning to use new digital tools and technology, and able to move shopping containers weighing up to 15KG.
• Attentive to detail, maintaining a clean and clutter-free store, and focused on creating the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on hours worked, with maternity and paternity leave options.
• Pension – we match between 4-7.5% of your contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, offering confidential support and guidance.

Please note: Our vacancies may close quickly, so we encourage early applications.

An inclusive place to work and shop

We are committed to being an inclusive retailer where every colleague can reach their full potential and every customer feels welcome. We offer support for families, carers, and provide resources to help colleagues succeed. Our internal networks promote representation and help remove barriers. We also offer development opportunities like mentorship, training, and career progression to foster growth. To learn more about our inclusivity efforts, please visit here.

Reasonable adjustments: If you need support during the application or interview process, please let us know, and we will assist you.

Responsibilities:

Working in our stores:

Our stores are vibrant, fast-paced environments at the heart of local communities, offering value, quality, and service. As an Online Assistant, you'll deliver a joyful shopping experience, ensuring customers receive everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• If shifts start before 6am or end after 11pm, you must be at least 18 years old.
• You must have the right to work in the UK.