Online Admin Team Lead — Drive Service & Efficiency
Talosats Careers
A complete application in a minute — tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Furniture Village is seeking an Online Admin Team Leader in Thurrock to lead the online administration team and ensure fast, professional handling of customer enquiries. You’ll oversee order management, financial processes and performance metrics, driving service improvements and strong cross-functional collaboration.
The role offers a competitive package with potential bonus, and participation in a family‑owned, award‑winning business known for its service standards and growth opportunities.
Qualifications
- Experience leading online administration or customer service teams.
- Proven ability to resolve enquiries professionally and promptly.
- Strong organisational and process-following skills.
Responsibilities
- Lead, motivate and support the Online Administration Team.
- Ensure customer enquiries and escalations are resolved promptly.
- Oversee online administration, financial processes and order management.
- Monitor team performance and drive efficiency and service improvements.
- Build relationships with customers, suppliers and internal teams.
- Communicate clearly with the team and stakeholders.
- Follow health and safety procedures at all times.
- Make a positive difference to the customer experience.
Skills
Tools
Job description
Furniture Village is seeking an Online Admin Team Leader in Thurrock to lead the online administration team and ensure fast, professional handling of customer enquiries. You’ll oversee order management, financial processes and performance metrics, driving service improvements and strong cross-functional collaboration.
The role offers a competitive package with potential bonus, and participation in a family‑owned, award‑winning business known for its service standards and growth opportunities.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
