One Stop - Shift Leader

TN United Kingdom; Wolverhampton; On-site; GBP 22,000 - 32,000; Full time

Job summary

Join a forward-thinking retail chain as a Shift Leader, where every day brings new challenges in a fast-paced environment. You will lead a dedicated team, ensuring the store operates smoothly while providing excellent customer service. Your role will involve coordinating daily activities, managing store performance, and promoting a safe and welcoming atmosphere for both customers and colleagues. With a focus on continuous improvement, you will play a key role in enhancing the shopping experience and driving store success. This is an exciting opportunity to make a real impact in your community while enjoying various employee benefits.

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

10% Discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care

Discounts at Tesco Pharmacy

Discounted Simply Health cash plan

Exclusive deals at various retailers

Flexible working arrangements

Qualifications

• Ability to lead a team and manage store operations effectively.
• Strong customer service skills with a focus on satisfaction.

Responsibilities

• Coordinate team activities to ensure a smooth shopping experience.
• Manage store opening and closing procedures while ensuring safety.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Education

High School Diploma

Job description

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One Stop • oxley moor road • Apply by 24-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a great understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Coordinate the team to deliver the easiest shopping trip in the community
2. Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
3. Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
4. Supporting the Store Manager in coordinating seasonal, community, and charity events, creating an inclusive atmosphere
5. Ensuring the store is always clean, tidy, and well-presented
6. Prioritising the replenishment of products that matter to our customers
7. Ensuring point of sale and shelf edge labels reflect best practices
8. Taking immediate action for overcharges and preventing reoccurrence
9. Proactively managing queues to deliver a great shopping experience
10. Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
11. Being knowledgeable about the store, coordinating improvements
12. Following health and safety routines and ensuring colleagues do the same
13. Delivering effective communication to the team
14. Seeking ways to simplify operations and sharing ideas with the Store Manager
15. Always putting the customer first and considering their needs
16. Resolving customer queries promptly and effectively
17. Adjusting service to meet individual customer needs
18. Recognising and celebrating colleagues providing excellent service
19. Identifying obstacles to great service and helping remove them
20. Resolving colleague queries in the absence of the Store Manager or escalating as needed
21. Ensuring appropriate staffing, reacting to short-term absences by finding cover
22. Being a recognised Keyholder, attending alarm call outs for safety and security
23. Monitoring and acting on internal communications
24. Coordinating colleagues to meet customer and store needs, reporting issues to the Store Manager
25. Balancing time across service and replenishment areas
26. Supporting the Store Manager in managing absence, conducting return-to-work interviews, and reporting absences
27. Building relationships with Area Managers & People Partners, escalating issues, seeking support, and engaging in coaching
28. If this store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.

Most stores are open 7 days a week from 7am to 10pm, offering a range of products and services including fresh and chilled foods, household essentials, and additional services like Post Office, cash machines, and more.

Part of Tesco since 2003, we operate from multiple distribution centers and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, check your local school leaver’s age.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts at various retailers and services
• Annual savings scheme
• WeCare support services
• Annual leave and retirement savings plans
• Life assurance and optional benefits like car allowance and private medical insurance
• Flexible working arrangements to suit individual needs