One Stop - Shift Leader

TN United Kingdom; Gloucester; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to join their team in Gloucester. In this fast-paced retail environment, you will take charge of store operations, ensuring a clean and stocked store while delivering exceptional customer service. Your role will involve coordinating a team, managing daily operations, and fostering a positive shopping experience. With a commitment to safety and customer satisfaction, you will implement practical improvements and coach your team to excel. This is a fantastic opportunity to make a significant impact in a community-focused retail setting.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care

Various discounts at Tesco Pharmacy

Discounted Simply Health cash plan

Exclusive deals with retailers

Save as you earn scheme

WeCare support service

Annual leave increases with service length

Qualifications

• Experience in retail management or team leadership.
• Strong understanding of customer service principles.

Responsibilities

• Coordinating team activities to enhance customer experience.
• Managing store operations and ensuring safety compliance.

Skills

Team Coordination

Customer Service

Store Operations

Health and Safety Compliance

Education

High School Diploma

Job description

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One Stop • Gloucester • Apply by 01-Jun-2025

What is in it for you

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in implementing practical improvements by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Coordinating the team to deliver the easiest shopping trip in the community
2. Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
3. Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
4. Supporting the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere
5. Ensuring the store is clean, tidy, and well-presented
6. Prioritising the replenishment of products important to our customers
7. Ensuring point of sale and shelf labels reflect the correct pricing and presentation standards
8. Taking immediate action on overcharges and preventing reoccurrences
9. Managing queues proactively to deliver a great shopping experience
10. Co-ordinating colleagues to meet daily priorities and managing breaks effectively
11. Being knowledgeable about store operations and leading practical improvements
12. Following health and safety routines and ensuring colleagues do the same
13. Communicating effectively with the team and keeping them informed
14. Seeking ways to simplify operations and sharing ideas with the Store Manager
15. Always putting the customer first and tailoring service to meet their needs
16. Resolving customer queries promptly and with a positive attitude
17. Recognising and celebrating colleagues who provide excellent service
18. Identifying and removing obstacles to delivering great service
19. Resolving colleagues’ queries or escalating to the Store Manager as needed
20. Ensuring appropriate staffing, reacting to short-term absences by finding cover
21. Being a recognized Keyholder, attending alarm call-outs to ensure store safety
22. Monitoring and acting on internal communications, keeping colleagues informed
23. Balancing time between service and replenishment areas
24. Supporting the Store Manager in managing colleague absence and conducting return-to-work interviews
25. Building relationships with Area Managers and People Partners, escalating issues, seeking support, and coaching opportunities
26. If the store has a Post Office Local, your duties will include daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, servicing stores from three distribution centres in Brownhills, Nursling, and Wakefield.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please check local guidelines.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)*
• 20% discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including colleague deals for friends & family
• 20% off car, pet, and home insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Various discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts with various retailers, days out, gyms, and more
• Save as you earn scheme
• WeCare support service, offering 24/7 online GP, mental health support, and more at no cost
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, phased retirement, and more