One Stop - Shift Leader

TN United Kingdom; Malvern Hills; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to join their dynamic team in a fast-paced retail environment. This role offers the opportunity to lead a team, ensuring the store operates efficiently and meets customer expectations. As a Shift Leader, you will be responsible for coordinating shifts, managing store activities, and providing exceptional service to customers. With a focus on teamwork and operational excellence, you will help create a welcoming atmosphere while driving improvements in store performance. Join a company that values its employees and offers a range of benefits to support your well-being and career growth.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% Discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care

Various discounts at Tesco Pharmacy

Discounted Simply Health cash plan

WeCare support services

Flexible working options

Qualifications

• Experience in a retail environment with a focus on team leadership.
• Strong understanding of store operations and customer service.

Responsibilities

• Coordinate team activities to enhance customer shopping experiences.
• Ensure store operations run smoothly and safely.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Communication Skills

Education

High School Diploma

Job description

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One Stop • Malvern • Apply by 07-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a great understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Coordinate the team to deliver the easiest shopping trip in the community
2. Open/close the store and complete duty cover, ensuring decisions are right for customers, colleagues, and safety
3. Be the go-to person for colleagues in the absence of the Store Manager for operational queries
4. Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
5. Ensure the store is clean, tidy, and well-presented
6. Prioritize replenishment of products important to our customers
7. Ensure point of sale and shelf labels reflect standards
8. Address overcharges immediately and prevent reoccurrence
9. Manage queues proactively to enhance customer shopping experience
10. Coordinate colleagues’ tasks and breaks around trade patterns
11. Be knowledgeable about store operations and lead improvements
12. Follow health and safety routines and ensure colleagues do the same
13. Communicate effectively with the team
14. Suggest operational improvements to the Store Manager
15. Always prioritize the customer and adapt service to meet their needs
16. Resolve customer queries promptly with a positive attitude
17. Recognize colleagues for great service
18. Identify and remove obstacles to excellent service
19. Handle colleague queries or escalate as appropriate
20. Ensure appropriate staffing and cover shifts as needed
21. As a Keyholder, attend alarm call outs to ensure store security
22. Monitor and act on internal communications
23. Balance service and replenishment duties
24. Support absence management and return-to-work processes
25. Build relationships with Area Manager & People Partner, escalate issues timely, and seek coaching opportunities
26. If applicable, manage Post Office Local operations, including passing background checks for financial and criminal records

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, Costa Coffee, and more.

We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please check your local school leaver’s age.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals with retailers, days out, gyms, and more
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and wellness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit various needs