One Stop - Shift Leader

TN United Kingdom; Waterlooville; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to enhance community shopping experiences. This role involves coordinating a team, ensuring operational excellence, and fostering a positive atmosphere. You will lead by example, championing customer service and team spirit while managing store operations in the absence of the Store Manager. With a focus on community engagement and personal development, this position offers a unique opportunity to make a meaningful impact. Join a company that values its colleagues and provides numerous benefits, including discounts and flexible working options.

Benefits

10% Discount in One Stop

Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care through Vision Express

Driving Lesson Discount

WeCare support services

Annual leave increases with service

Retirement Savings Plan

Qualifications

• Strong leadership skills to guide the team effectively.
• Excellent customer service skills to enhance shopping experience.
• Ability to communicate clearly and build relationships.

Responsibilities

• Coordinate team activities to ensure smooth store operations.
• Support the Store Manager in daily tasks and community events.
• Ensure store cleanliness and maintain high presentation standards.

Skills

Customer Service

Team Leadership

Communication

Decision Making

Problem Solving

Job description

The job description provides comprehensive details about the role, responsibilities, and benefits, but its formatting and structure could be improved for clarity and readability. Minor restructuring to better organize sections, correct some formatting inconsistencies, and enhance overall flow would be beneficial. Here is a refined version:

Job Role: Shift Leader at One Stop

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• Coordinate the team to deliver the easiest shopping trip in the community
• Open/close the store and complete duty cover, ensuring decisions benefit customers, colleagues, and safety
• Serve as the go-to person for colleagues in the absence of the Store Manager for operational queries
• Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
• Maintain the store's cleanliness, tidiness, and presentation
• Prioritize replenishment of products important to customers
• Ensure point of sale and shelf labels are accurate and reflect high standards
• Address overcharges immediately and prevent recurrence
• Manage queues proactively to ensure a positive shopping experience
• Coordinate colleagues to meet daily priorities and manage breaks around trade patterns
• Be knowledgeable about store operations and lead improvements
• Follow health and safety routines and ensure colleagues do the same
• Communicate effectively with the team to keep them informed
• Seek ways to simplify operations and share ideas with the Store Manager
• Put the customer first in all actions and resolve queries with a smile
• Adjust service to meet individual customer needs
• Recognize and celebrate colleagues providing excellent service
• Identify and remove obstacles to delivering great service
• Resolve colleague queries or escalate as appropriate
• Ensure proper staffing, covering shifts due to absences or sickness
• Act as a Keyholder, attending alarm call-outs to ensure store safety and security
• Monitor and act on internal communications promptly
• Coordinate with colleagues to meet customer and operational needs, reporting issues to the Store Manager
• Balance time across service and replenishment areas
• Support the Store Manager in managing store absence, conducting return-to-work interviews, and reporting absences
• Build relationships with Area Managers and People Partners to escalate issues and seek support

What You Will Need

As a Shift Leader, I will be:

• Modeling excellent customer service
• Building strong relationships with colleagues to foster team spirit
• Communicating clearly to keep the team informed
• Confidently leading the store in the Store Manager's absence
• Making decisions efficiently and handling change effectively
• Driving motivation and balancing priorities
• Seeking opportunities to improve the shopping experience and support the community

As a Shift Leader, I always champion One Stop’s Core Purpose and Values:

• Core Purpose: Serving our customers, communities, and planet a little better every day.
• Values: Our customers are at the heart of everything we do; we treat each other with respect; we work as one team; we make things easier.

What’s in it for You

At One Stop, we value our colleagues and offer the following benefits:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank (T&Cs apply)
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Driving Lesson Discount through RED
• Exclusive Colleague Deals and Discounts across various retailers
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Flexible working options to suit diverse needs

Note: One Stop is a subsidiary of Tesco but operates as a separate business, so benefits may differ from Tesco.

Additional Information

We encourage early application as the vacancy may be withdrawn if filled before the closing date. This role offers managerial responsibilities, store performance insights, and opportunities for personal development. Our stores are embedded within communities, supporting charities and sustainability initiatives. We are committed to diversity and inclusion and support various colleague networks and development programs.