One Stop - Shift Leader

TN United Kingdom; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to join their team in a dynamic retail environment. In this role, you will oversee daily store operations, ensuring exceptional customer experiences while leading a team. Your responsibilities will include managing shifts, coordinating product replenishment, and maintaining store standards. This position offers a unique opportunity to contribute to a community-focused store that values customer service and teamwork. If you're passionate about retail and ready to take on a leadership role, this is the perfect opportunity for you.

Qualifications

• Experience in a retail environment with a focus on customer service.
• Ability to manage a team and coordinate store operations.

Responsibilities

• Coordinate team activities to ensure excellent shopping experiences.
• Manage store opening and closing procedures while prioritizing safety.
• Support the Store Manager in operational queries and events.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Problem Solving

Education

High School Diploma

Retail Management Certification

Job description

A busy store in the heart of the community has an exciting opportunity for a Shift Leader.

What’s in it for you:

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in implementing practical improvements by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities include:

1. Coordinating the team to provide excellent shopping experiences.
2. Opening and closing the store, ensuring all decisions prioritize customers, colleagues, and safety.
3. Being the go-to person for operational queries in the absence of the Store Manager.
4. Supporting the Store Manager in coordinating seasonal, community, and charity events.
5. Maintaining store cleanliness, tidiness, and presentation.
6. Prioritizing product replenishment based on customer needs.
7. Ensuring POS and shelf labels are accurate.
8. Handling overcharges immediately and preventing reoccurrences.
9. Managing queues proactively to enhance customer experience.
10. Scheduling colleagues’ breaks and ensuring adequate staffing.
11. Following health and safety routines and promoting them among colleagues.
12. Communicating effectively with the team.
13. Identifying operational improvements and sharing ideas with the Store Manager.
14. Always putting the customer first and adapting service to meet their needs.
15. Resolving customer queries promptly and courteously.
16. Recognizing colleagues for great service.
17. Removing obstacles to excellent service.
18. Handling colleague queries or escalating as necessary.
19. Ensuring proper staffing, including covering short-term absences.
20. Being a keyholder and attending alarm call-outs when needed.
21. Monitoring internal communications and ensuring messages are acted upon.
22. Supporting the management of store absence and conducting return-to-work interviews.
23. Building relationships with Area Managers and People Partners for support and coaching.

If the store has a Post Office Local, your duties will include managing its operations, which requires passing a background check.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, and more.

We are part of Tesco, which acquired us in 2003. Our support centers are located in Brownhills, Nursling, and Wakefield.

We are committed to inclusivity and accessibility in our recruitment process, accredited as Disability Leader Level 3.

Note: Successful applicants will need to pass a background check for Post Office Local duties, if applicable.