One Stop - Shift Leader

TN United Kingdom; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to enhance customer experiences and foster a collaborative team environment. In this engaging role, you will coordinate daily operations, support community initiatives, and ensure high standards of service and store presentation. With a focus on customer satisfaction and teamwork, you will lead by example, motivate colleagues, and drive improvements. This position offers a variety of benefits, including discounts and flexible working options, making it an exciting opportunity for those passionate about retail and community service.

Benefits

10% Discount in One Stop

Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Health check discounts

Driving Lesson Discount

Exclusive Colleague Deals

WeCare support services

Qualifications

• Ability to role model excellent customer service.
• Strong relationship-building skills with colleagues.
• Clear communication to keep the team informed.

Responsibilities

• Coordinate the team for an optimal shopping experience.
• Support the Store Manager in daily operations and events.
• Ensure store cleanliness and effective product replenishment.

Skills

Customer Service

Team Leadership

Communication

Flexibility

Problem Solving

Job description

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• Coordinate the team to deliver the easiest shopping trip in the community.
• Open/close the store and complete duty cover, ensuring decisions benefit customers, colleagues, and safety.
• Serve as the go-to person for colleagues in the absence of the Store Manager for daily operational queries.
• Support the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere.
• Maintain the store's cleanliness, tidiness, and presentation.
• Prioritize replenishing products important to customers.
• Ensure point of sale and shelf edge labels are accurate and reflect high standards.
• Address overcharges immediately and prevent recurrence.
• Manage queues proactively to enhance the shopping experience.
• Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.
• Be knowledgeable about the store, leading practical improvements.
• Follow health and safety routines and ensure colleagues do the same.
• Communicate effectively with the team to keep them informed.
• Seek ways to simplify operations and share ideas with the Store Manager.
• Always prioritize the customer, resolving queries with a smile and adapting service to meet their needs.
• Recognize colleagues providing excellent service and help remove obstacles to great service.
• Handle colleague queries in the absence of the Store Manager or escalate as necessary.
• Ensure appropriate staffing, covering shifts as needed due to absences or sickness.
• Act as a Keyholder, attending alarm call outs to secure the store.
• Monitor and act on internal communications promptly, keeping colleagues informed.
• Coordinate colleagues to meet customer needs and store operations, reporting issues to the Store Manager.
• Balance time between service and replenishment areas.
• Support the Store Manager in managing absence, conducting return-to-work interviews, and reporting triggers per policy.
• Build relationships with Area Manager & People Partner, escalating issues and seeking coaching opportunities.

You will need

As a Shift Leader, I will be:

Able to role model excellent customer service, ensuring customer needs are met.
Able to build strong, lasting relationships with colleagues to foster team spirit.
A clear communicator to keep the team well informed.
Confident in leading the store when in charge.
Flexible in decision-making, handling change effectively for the benefit of customers and colleagues.
Energetic, motivating others to meet expectations and balance priorities.
Always seeking ideas to improve the shopping experience and support the community.

As a Shift Leader, I champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do.
• We treat each other how we like to be treated.
• We work together as one team.
• We make things easier.

What’s in it for you

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank (T&Cs apply)
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
• Driving Lesson Discount through RED
• Exclusive Colleague Deals and Discounts with various retailers and services
• Save as you earn scheme
• WeCare support services including 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Flexible working options to suit individual needs

Note: One Stop benefits may differ from Tesco as it operates as a separate entity.

We encourage early application as we reserve the right to withdraw the vacancy upon receiving a successful application before the deadline.