One Stop - Shift Leader

Retail Human Resources plc; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading retail company as a Shift Leader, where you'll oversee store operations, coordinate a dedicated team, and enhance customer experiences. Your leadership will ensure a clean, safe, and well-presented store while supporting the Store Manager in various initiatives.

Benefits

Colleague discounts and savings

Enhanced annual leave with service

Retirement and life assurance schemes

Flexible working options

Qualifications

• Great understanding of store performance and improvement actions.
• Ability to coach and provide feedback on service.

Responsibilities

• Coordinate the team for efficient shopping experiences.
• Open/close the store and manage operational queries.
• Ensure store cleanliness and product replenishment.

Skills

Customer Service

Team Coordination

Communication

Problem Solving

Job description

Location:

Union Hall Road, Lemington, Newcastle upon Tyne

What's in it for you:

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

You will have a great understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities:

1. Coordinate the team to deliver the easiest shopping trip in the community.
2. Open/close the store and complete duty cover, ensuring decisions are right for customers, colleagues, and safety.
3. Act as the go-to person for colleagues in the absence of the Store Manager for operational queries.
4. Support the Store Manager in coordinating seasonal, community, and charity events.
5. Ensure the store is always clean, tidy, and well-presented.
6. Prioritize replenishment of products that matter to customers.
7. Ensure point of sale and shelf labels reflect standards.
8. Address overcharges immediately and prevent reoccurrence.
9. Manage queues proactively to enhance customer experience.
10. Coordinate colleagues to meet daily priorities and manage breaks.
11. Be knowledgeable about store operations and lead improvements.
12. Follow health and safety routines and ensure colleagues do the same.
13. Communicate effectively with the team.
14. Seek ways to simplify operations and share ideas with the Store Manager.
15. Always prioritize the customer and resolve queries with a smile.
16. Adjust service to meet individual customer needs.
17. Recognize colleagues providing excellent service.
18. Identify and help remove obstacles to great service.
19. Resolve colleague queries in the absence of the Store Manager or escalate as needed.
20. Ensure appropriate staffing and manage short-term absences.
21. Be a keyholder, attend alarm call-outs to ensure store security.
22. Monitor and action internal communications.
23. Coordinate staff to meet customer and operational needs, reporting issues to the Store Manager.
24. Balance time across service and replenishment areas.
25. Support the Store Manager in managing staff absence and conducting return-to-work interviews.
26. Build relationships with Area Managers and People Partners, escalate issues, seek coaching, and benefit from development opportunities.
27. If applicable, manage day-to-day Post Office Local operations, including passing background checks.

Core Purpose & Values:

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores open seven days a week from 7am to 10pm, offering a wide range of products and services including fresh food, household essentials, and additional services like Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centres and are committed to diversity and inclusion, with accreditation as a Disability Leader Level 3.

Benefits & Additional Information:

• Colleague discounts and savings
• Enhanced annual leave with service
• Retirement and life assurance schemes
• Flexible working options

Our vision at Tesco is to become every customer's favorite way to shop, emphasizing responsibility, sustainability, and inclusivity. We support flexible working and are committed to accessible recruitment processes. For more info, visit our accessibility page.