One Stop - Franchise Launch Support Manager

OneStop; Beckingthorpe; On-site; GBP 38,000 - 56,000; Full time

Job summary

One Stop is recruiting a Franchise Launch Support Manager to oversee successful franchise store launches, ensuring legal operation and brand standards are met. The role covers training, risk mitigation, and cross-functional collaboration for on-time openings.

Key duties include EPOS go-live and off-site training support, closure visits, and ensuring franchisees are signed off on EPOS training. This role focuses on safeguarding brand standards and smooth transitions.

Qualifications

• Proven ability to coach and train store teams
• Strong stock management and EPOS literacy required
• Ability to drive compliance and training across multiple stores
• Good people and cross-functional collaboration skills

Responsibilities

• Support stores through the Epos go Live training program
• Support stores through the Off-Site training program
• Complete closure visits in stores going through the transition process
• Support and manage the Store Launch process with the Store Launch manager
• Ensure stores trade legally throughout the process
• Ensure Franchisees are signed off on EPOS training programs
• Provide training guides and information to Franchisees
• Return signed documents to the office and ensure compliance with WOW guidelines
• Review training progress during visits and share feedback with the line manager
• Work cross-functionally with Franchise functions to ensure a smooth transition
• Be a role model and ambassador for the business during the transition

Skills

Pc Literate

Epos Super User

Stock Management

Team building

Training & coaching

H & S Aware

Decision making

Job description

One Stop are recruiting for a Franchise Launch Support Manager to support the successful transition and launch of franchise stores, ensuring they open on time, operate legally, and meet required retail standards. The role is key to delivering training, driving compliance, and working cross-functionally to minimise risk, protect the brand, and enable strong store performance. Covering: East Midlands, Nottinghamshire, Leicestershire

• Support stores through the Epos go Live training program
• Support stores through the Off-Site training program
• Complete Closure visits in stores going through the transition process
• Support & manage the Store Launch process collectively with property Store Launch manager
• Ensure that the store is trading legally throughout the process
• I take accountability for the new store I am involved in and ensure that they open on time and with highest retail standards
• Ensure that the Franchisee has been `signed off` on EPOS training program
• Ensure that the store has access to all training guides & information
• Ensure all signed training documents are returned to the office
• Ensure that Franchise store complies with the One Stop WOWs as per the Operating manual guidelines
• I support my stores through the transition process and review their training progress at each visit
• Work cross functionally with all Franchise functions to ensure a smooth transition
• Give honest feedback to my line manager about my stores & celebrate success
• I feedback to the SLSM & BDM about any legal issues or concerns that need to be addressed with the Franchisee
• I am seen as a role model and `go to` person for Franchisee`s throughout the process for them
• I share best practise and knowledge with my colleagues
• I am always professional and an ambassador for the business
• I attend quarterly team meetings and attend training courses relevant to my job role
• I have a flexible approach to my working pattern and work closely with the SLSM and my team to do this
• I manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers

Technical Skills

• Pc Literate
• Epos Super User
• Specialist in Stock Management
• Team building
• Effective training & coaching skills
• H & S Aware
• Decision making

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