One Stop - Customer Service Assistant

One Stop; Swansea; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant, where your role is pivotal in delivering exceptional service in a dynamic retail environment. You'll engage with customers, manage store operations, and contribute to community events, all while ensuring a safe and welcoming atmosphere. This position offers flexible working options to accommodate your needs, making it an ideal opportunity for those looking to balance work and personal life. If you thrive in a team-oriented setting and are passionate about customer satisfaction, this role is perfect for you.

Benefits

Employee Discounts

Health Services

Flexible Working Options

Retirement Plans

Qualifications

• Strong customer service skills with a focus on delivering natural service.
• Ability to work in a fast-paced retail environment and adapt to changing needs.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and manage store areas effectively.
• Ensure safety and compliance with all policies and procedures.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

Minimum School Leaver Age

Job description

Apply by 10-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe work practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, organized store environment.
• Occasionally managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily Post Office operations, including passing necessary background checks.

Flexible Working

We understand everyone’s circumstances are different. We welcome discussions about flexible working options to support your needs.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including cash machines, Post Office services, parcel shops, bill payments, lottery, vending solutions, and more.

As a Tesco subsidiary since 2003, we operate from three distribution centers and serve local communities throughout England and Wales.

Please Note

Applicants must be above the school leaver’s age. We offer various colleague benefits, including discounts, insurance, health services, flexible working options, and retirement plans.