One Stop - Customer Service Assistant

TN United Kingdom; Cardigan; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Assistenten, der in einem dynamischen Einzelhandelsumfeld tätig ist. In dieser Rolle spielen Sie eine entscheidende Rolle bei der Bereitstellung hervorragender Kundenservices, der Organisation von Regalen und der Gewährleistung einer einladenden Atmosphäre. Das Unternehmen fördert flexible Arbeitszeiten, um den verschiedenen Lebenssituationen Rechnung zu tragen, und bietet zahlreiche Vorteile wie Rabatte und Gesundheitsunterstützung. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und Teil eines großartigen Teams zu werden, ist dies die perfekte Gelegenheit für Sie.

Benefits

Rabatte

Gesundheits- und Wellnessunterstützung

Flexible Arbeitszeiten

Qualifications

• Erfahrung im Kundenservice und in der Zusammenarbeit mit Kunden.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Kunden mit Leidenschaft und Stolz bedienen.
• An der Verbesserung des Kundenservices durch Feedback arbeiten.
• Sicherstellen eines sauberen und organisierten Geschäftsumfelds.

Skills

Kundenservice

Kommunikation

Teamarbeit

Education

Kein spezifischer Abschluss erforderlich

Job description

Social network you want to login/join with:

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Client:

Tesco

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

9a809c84820f

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

The customer is at the heart of everything we do. You will seek ways to improve service through coaching and feedback, ensuring a safe and welcoming environment.

Responsibilities include:

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback via surveys.
• Working across store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety and following training.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in/out accurately.
• Following security procedures and safety equipment protocols.
• Adhering to the 'think 25' policy for age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in absence of managers.
• Completing training to ensure safety and legality.

If the store has a Post Office Local, duties include daily operations of the post office, requiring background checks.

Flexible Working: We support flexible work arrangements to suit various life situations.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customer-centric approach.
• Respectful treatment of others.
• Working as one team.
• Making things easier.

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are part of Tesco, committed to inclusivity and accessibility in our recruitment.

Benefits include: discounts, savings schemes, health and wellness support, flexible working, and more.

We value diversity and are an equal opportunity employer. Successful applicants will need to provide bank details on start date. For accessibility support, visit this link.