One Stop - Customer Service Assistant

One Stop Stores Ltd; Sunninghill; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

Employee benefits

Community involvement opportunities

Job summary

A retail store in Sunninghill is seeking a Customer Service Assistant to deliver excellent service and maintain store operations. Responsibilities include customer interaction, stocking, and processing payments. The ideal candidate should have a passion for customer service and the ability to work in a dynamic environment. Flexible working options are available, along with various employee benefits.

Qualifications

• Passion and pride in serving customers.
• Ability to work across all areas of the store.
• Knowledge of store performance and policies.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and process payments.
• Maintain a clean and organized store environment.
• Ensure safety procedures are followed.

Skills

Customer service

Communication

Teamwork

Time management

Job description

Overview

One Stop - Customer Service Assistant role at One Stop Stores Ltd, a subsidiary of Tesco. You will be working in a fast paced retail environment where no day is the same, providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will continually look for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will remain a safe place to work and shop.

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. You will continually look for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• Post Office Local duties (if applicable) include day to day operations of the post office and may require a background check; passing checks is a condition of proceeding with the role.

Whats in it for you?

One Stop is committed to making everyday life easier for customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others may be managing life changes. Talk to us during your application about how we can support.

One Stop Benefits

We offer a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

Note: One Stop operates as an independent business and benefits may differ from Tesco.

Community Involvement

Being part of the community is at the heart of what we do. We’ve supported local charities and groups, and partnered with national organisations. We’ve raised significant funds and donated meals through our partnerships with FareShare and Olio, supporting those in need.

Diversity & Inclusion at One Stop

We are committed to being an inclusive workplace that celebrates diverse backgrounds and experiences. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all. Our six colleague networks foster a safe, supportive environment. For more information about our networks, please contact us.

Note: One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier.