One Stop - Customer Service Assistant

One Stop Stores Ltd

Wellingborough

On-site

GBP 13,776 - 19,286

Part time

14 days+

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Benefits offered by this job

Flexible working options

Community involvement opportunities

Employee benefits package

Job summary

A retail company in Wellingborough is seeking a Customer Service Assistant. This role involves providing excellent customer service and maintaining store operations in a fast-paced environment. Responsibilities include assisting customers, stocking shelves, and ensuring a safe shopping experience. The company values community involvement and offers flexible working arrangements.

Qualifications

Ability to provide excellent customer service.
Active listening and ability to encourage feedback.
Knowledge of store operations.

Responsibilities

Serve customers with passion and pride.
Work across all areas of the store.
Ensure safety and compliance with store policies.
Maintain a clean, tidy, and organized work environment.

Skills

Customer service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will be working in a fast-paced retail environment where no day is the same and you will play an important role in the day-to-day store operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. You will be focused on improving service in your store through on-the-job coaching and feedback, and your guidance will help keep the store a safe place to work and shop.

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. You will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

I know my customers and serving them with passion and pride, giving great natural service.
I actively encourage customers to give feedback on their shopping trip through completing the “have your say” survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
Putting into practice the training I have received to ensure we work safely.
Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about store performance, understanding the part I play and what we need to do together to deliver profit.
Being myself, living our values, making everyone feel welcome and always following our policies.
Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
Keeeping myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
Following the Think 25 policy when serving age-restricted products to all customers.
Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
Working in a clean, tidy and organised manner, keeping aisles clear of congestion.
At times, may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
Following all training to keep yourself, others and the store safe and legal.
If this store has a Post Office Local, duties will include the day-to-day operations of the post office and you may be required to undertake a Post Office financial and criminal conviction background check; passing these checks is required to proceed with the role. If checks fail, the offer may be withdrawn.

Whats in it for you?

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks different for each of us. At One Stop, we welcome discussions about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are going through life-changing moments. Talk to us during your application about how we can support you.

One Stop Benefits

At One Stop, we value our colleagues as much as our customers, reflected in a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page. *As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Diversity & Inclusion at One Stop

We’re an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Diversity and inclusion are at the heart of our values. We are committed to creating an accessible and supportive environment for all and can provide reasonable adjustments throughout the recruitment process.

Our colleague networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please visit our pages.

One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier. We encourage you to submit your application as soon as possible.

Seniority level