One Stop - Customer Service Assistant

One Stop Stores Ltd; Gosport; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Flexible working options

Community involvement opportunities

Diverse and inclusive culture

Job summary

A retail subsidiary of a major grocery chain in Gosport is seeking a Customer Service Assistant. You will be integral in delivering top-notch customer service, managing daily store operations, and ensuring a welcoming environment for both customers and colleagues. The role requires you to stock shelves, process payments, actively encourage customer feedback, and participate in local events. Ideal candidates are passionate about service and safe retail practices. This position offers full-time hours and room for growth within the company.

Qualifications

• Must have a passion for customer service and retail.
• Ability to work in a fast-paced environment.
• Willingness to follow safety procedures.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and process payments.
• Maintain a clean and safe store environment.
• Engage with customers and gather feedback.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same.

You will play an important role in the day‑to‑day operations of our store by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on‑the‑job coaching and feedback.

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same.

You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

Whats in it for you?

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.

Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle; our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please click here.

Our six colleague networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women) help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please click here.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Retail